Login
Login
Register
Complete Your Profile
Change Password
Request a Password Reset
Download Documents
Download Documents
CREDIT INFORMATION CORPORATION has floated a tender for 2024-(Cims-025 & Cims-021)-Npsvp-0058_Subscription for Existing Helpdesk Solution (Blossom & Estate Plan). The project location is Philippines and the tender is closing on 15 Nov 2024. The tender notice number is RFQ 2024-(CIMS-025 & CIMS-021)-NPSVP-0058, while the TOT Ref Number is 110015511. Bidders can have further information about the Tender and can request the complete Tender document by Registering on the site.
Procurement Summary
Country : Philippines
Summary : 2024-(Cims-025 & Cims-021)-Npsvp-0058_Subscription for Existing Helpdesk Solution (Blossom & Estate Plan)
Deadline : 15 Nov 2024
Other Information
Notice Type : Tender
TOT Ref.No.: 110015511
Document Ref. No. : RFQ 2024-(CIMS-025 & CIMS-021)-NPSVP-0058
Competition : ICB
Financier : Self Financed
Purchaser Ownership : Public
Tender Value : PHP 961000.00
Purchaser's Detail
Name :Login to see tender_details
Address : Login to see tender_details
Email : Login to see tender_details
Login to see detailsTender Details
Tender are invited for 2024-(CIMS-025 & CIMS-021)-NPSVP-0058_Subscription for Existing Helpdesk Solution (Blossom & Estate Plan)
Procurement Mode : Negotiated Procurement - Small Value Procurement (Sec. 53.9)
Classification : Goods
Category : Information Technology
Contract Duration : 30 Day/s
Budget for the Contract : PHP 961, 000.00
Area of Delivery : Metro Manila
Description : COMPLIANCE FORM
Technical Specifications
Subscription for Existing Helpdesk Solution
(Blossom & Estate Plan)
I. Overview
The Credit Information Corporation (CIC) is mandated to collect and aggregate Borrower-s credit data to establish the creditworthiness of borrowers. Helpdesk and ticketing systems, productivity tools, and online collaboration applications play an important role in communication, messaging, maintaining customers, and managing customer support. CIC needs a helpdesk system with the following features:
a)Track and manage incoming tickets from multiple channels into one single view
b)Support customers across various platforms like email, phone, call, chat, social media, and other messaging apps
c)Collaborate with multiple teams within CIC to split, assign, and resolve queries faster as a team
d)Automate redundant tasks like agent assignment based on the skill, workload, and availability
e)Analyze and gather critical insights on agent performances and customer experience with advanced analytics
f)Customize...
Documents
Procurement Documents for Philippines
Access a comprehensive library of standard procurement documents specific to Philippines. Here, you'll find all the essential forms, guidelines, and templates required for tender applications and submissions in Philippines
Want To Bid in This Tender?
Get Local Agent Support in Philippines and 60 More Countries.
View Tenders By
Sign in with Google