24/015 Customer Contact Solution Tender, United Kingdom - 112026792

Procurement Summary

Country : United Kingdom

Summary : 24/015 Customer Contact Solution

Deadline : 24 Jan 2025

Other Information

Notice Type : Tender

TOT Ref.No.: 112026792

Document Ref. No. : IT-38-714-24/015

Competition : ICB

Financier : Self Financed

Purchaser Ownership : Public

Tender Value : Refer Document

Purchaser's Detail

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Tender Details

Tamworth Borough Council is looking to procure a cloud-based Customer Portal, CRM, low code workflow management system and omnichannel Contact Centre Solution to help rationalise and enhance the management of digital customer contact. We want to significantly improve how customers receive updates and how workflow is managed across the organisation, with the aim of enhancing customer engagement, improving satisfaction level, providing rapid deployment of processes/workflows and making every contact count. The solution should allow the Council to make use of the latest technological advancements, offering integrated use of AI and RPA (Robotic Process Automation) functionality to further enhance efficiency by automating routine tasks and providing intelligent insights. We aim to significantly transform our customer service operations and workflow management with the use of cost-effective scalable solutions.
Location Of Contract : B79 7BZ
Industry : Software package and information systems - 48000000
Value Of Contract : £0
Published Date : 18 December 2024
Closing Date : 24 January 2025

Documents

 Tender Notice