Login
Login
Register
Complete Your Profile
Change Password
Request a Password Reset
Download Documents
Download Documents
CAMBRIDGESHIRE COUNTY COUNCIL has floated a tender for 25016 Market Engagement Telephony & Customer Relationship Management (Crm) System for Cambridgeshire County Council, Customer Services Centre. The project location is United Kingdom and the tender is closing on 04 Apr 2025. The tender notice number is DN767866, while the TOT Ref Number is 116400572. Bidders can have further information about the Tender and can request the complete Tender document by Registering on the site.
Procurement Summary
Country : United Kingdom
Summary : 25016 Market Engagement Telephony & Customer Relationship Management (Crm) System for Cambridgeshire County Council, Customer Services Centre
Deadline : 04 Apr 2025
Other Information
Notice Type : Tender
TOT Ref.No.: 116400572
Document Ref. No. : DN767866
Competition : ICB
Financier : Self Financed
Purchaser Ownership : Public
Tender Value : Refer Document
Purchaser's Detail
Name :Login to see tender_details
Address : Login to see tender_details
Email : Login to see tender_details
Login to see detailsTender Details
The Customer Services Centre (CSC) at Cambridgeshire CC is staffed by 64 FTE across a range of roles and currently use a range of systems including Dynamics 365 CRM, Cirrus telephony solution and Q-max Workforce Management (WFM) system, Granicus online forms, as well as a numerous line of business systems.
CSC currently uses Dynamics 365 CRM, and separate telephony and WFM systems. Added to this, they have a number of line of business systems, most notably for the Blue Badge and Concessionary Bus Pass processes.
The Council would like to ascertain what options are available with regards to other systems that can provide a CRM, telephony and WFM functionality.
This exercise will assist the Council in determining the next steps in developing any potential procurement documentation, the functionality of the systems available and routes to market. It will also enable a cost comparison against the potential continuation of the Dynamic 365 CRM as part of the decoupling process for Peterborough City Council that the service area has been undertaking
Region(s) of supply :Cambridgeshire CC
Estimated value :N/A
Categories :48000000-8 - Software package and information systems
72212445-0 - Customer Relation Management software development services
Last Date of Submission : 04/04/2025 17:00:00
Documents
Procurement Documents for United Kingdom
Access a comprehensive library of standard procurement documents specific to United Kingdom. Here, you'll find all the essential forms, guidelines, and templates required for tender applications and submissions in United Kingdom
Want To Bid in This Tender?
Get Local Agent Support in United Kingdom and 60 More Countries.
View Tenders By
Sign in with Google