25016 Telephony & Customer Relationship Management (CRM) system for Cambridgeshire... Tender

Procurement Summary

Country : United Kingdom

Summary : 25016 Telephony & Customer Relationship Management (CRM) system for Cambridgeshire County Council, Customer Services Centre

Deadline : 04 Apr 2025

Other Information

Notice Type : Tender

TOT Ref.No.: 116660139

Document Ref. No. :

Competition : ICB

Financier : Self Financed

Purchaser Ownership : Public

Tender Value : Refer Document

Purchaser's Detail

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Tender Details

Cambridgeshire County Council Customer Services Centre (CSC) currently uses a range of systems including Dynamics 365 CRM, Cirrus telephony solution and Q-max Workforce Management (WFM) system, Granicus online forms, as well as a numerous line of business systems. CSC currently uses Dynamics 365 CRM, and separate telephony and WFM systems. Added to this, they have a number of line of business systems, most notably for the Blue Badge and Concessionary Bus Pass processes. The Council would like to ascertain what options are available with regards to other systems that can provide a CRM, telephony and WFM functionality within the market This market engagement exercise will assist the Council in determining the next steps in developing any potential procurement documentation, the functionality of the systems available and routes to market including the use of any Framework Agreements if relevant. It will also enable a cost comparison against the potential continuation of the Dynamic 365 CRM as part of the decoupling process for Peterborough City Council that the service area has been undertaking.

Notice identifier : 2025/S 000-009884

CPV classifications: 48000000 - Software package and information systems

Documents

 Tender Notice