Agent Acquisition and Management Firm Terms of Reference Tender, South Africa - 52864170

Procurement Summary

Country : South Africa

Summary : Agent Acquisition and Management Firm Terms of Reference

Deadline : 12 May 2021

Other Information

Notice Type : Tender

TOT Ref.No.: 52864170

Document Ref. No. : 1274552

Competition : ICB

Financier : World Bank (WB)

Purchaser Ownership : -

Tender Value : Refer Document

Purchaser's Detail

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Tender Details

Expression of Interest are invited for Agent Acquisition and Management Firm Terms of Reference

IFC and MTN South Africa seek to recruit a Mobile Money Agent Acquisition, Training and Management firm for a period of 10 months to effectively:
1.Identify, recruit, enroll, train, and supervise new MoMo agents
2.Reactivate dormant MoMo agents and give support.
3.Increase transactional activity for agents and increase awareness of the value-add services like merchant payments and savings

ELIGIBILITY

Eligibility restrictions apply:
1. At least 7 years experience in mobile money agent/customer/merchant acquisition activities in Sub-Saharan Africa (direct experience in South Africa would be an advantage).
2. Senior team members with extensive experience in commercial development, mobile money ecosystem creation and monitoring.
3. Ability to mobilize and supervise a large field sales team to support this work.
Good knowledge of the telecommunication and mobile money sectors in South Africa.
4. Ability to deploy a digital field force management solution/platform that helps with planning, execution of field visits and reporting. The system should have adequate data security, access control and administrative dashboards.
5. Fluency in English and team members ability to local South African languages will be an added advantage.


INDIVIDUAL / FIRM PROFILE
The consultant will be a firm.

SUBMISSION REQUIREMENTS
The World Bank Group now invites eligible firms to indicate their interest in providing the services. Interested firms must provide information indicating that they are qualified to perform the services (brochures, description of similar assignments, experience in similar conditions, availability of appropriate skills among staff, etc. for firms; CV and cover letter for individuals). Please note that the total size of all attachments should be less than 5MB. Consultants may associate to enhance their qualifications.

Interested firms are hereby invited to submit expressions of interest.

Expressions of Interest should be submitted, in English, electronically through World Bank Group eConsultant2 (https://wbgeconsult2.worldbank.org/wbgec/index.html)

NOTES
Following this invitation for Expression of Interest, a shortlist of qualified firms will be formally invited to submit proposals. Shortlisting and selection will be subject to the availability of funding.

Only those firms which have been shortlisted will receive notification. No debrief will be provided to firms which have not been shortlisted.

Qualification Criteria

· 1. Provide information showing that they are qualified in the field of the assignment.

· 2. Provide information on the technical and managerial capabilities of the firm.

· 3. Provide information on their core business and years in business.

· 4. Provide information on the qualifications of key staff.

Documents

 Tender Notice