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BANCO PORTUGUES DE FOMENTO, S.A. has floated a tender for Application Management Services of the Integrated Management System (Sig). The project location is Portugal and the tender is closing on 15 Apr 2023. The tender notice number is 167569-2023, while the TOT Ref Number is 80640610. Bidders can have further information about the Tender and can request the complete Tender document by Registering on the site.
Procurement Summary
Country : Portugal
Summary : Application Management Services of the Integrated Management System (Sig)
Deadline : 15 Apr 2023
Other Information
Notice Type : Tender
TOT Ref.No.: 80640610
Document Ref. No. : 167569-2023
Financier : Self Financed
Purchaser Ownership : Public
Tender Value : EUR 890000.00
Purchaser's Detail
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Login to see detailsTender Details
Application management services in order to guarantee a good response to the following services:
a. 2nd and 3rd line Helpdesk services, with support, answering questions and providing clarifications by telephone and email address, to all users of applications with profiles ofadministration and all BPF resources assigned to the 1st line Helpdesk. The Service Desk must be available between 9:00 am and 6:00 pm, ensured by 3 resources with sufficient technical skills to solve problems, with a maximum response time of 4 hours between 9:00 am and 6:00 pm and, whenI walk outside this period, reply first thing on the next business day;
b. Corrective support
c. Evolutionary support of the SIG
d system. Preventive Maintenance
e. Carrying out unit and quality tests to ensure maximum quality in deliveries;
f. Process analysis and consulting servicesbusiness ones supported in applications
g. Project and team management.
Doc Title: Software-related services
Contract Type: Services
Document Type : Contract notice
Reference Number : CP.2023.0002.BPF
Contract Type : Services
Estimated Value : 890000.00 - EUR
72260000 - Software-related services
Authority Type : Body governed by public law
Type of Procedure : Open procedure
Regulation : European Union
Bid Type : Submission for all lots
Doc Title : Software-related services
Dispatch Date : 2023-03-16
Publish Date : 2023-03-21
Submission Date : 2023-04-15
Documents
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