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EESTI POST has floated a tender for Call Center Solution to Eesti Post and Subsidiaries. The project location is Estonia and the tender is closing on 22 Apr 2024. The tender notice number is 275850, while the TOT Ref Number is 99098718. Bidders can have further information about the Tender and can request the complete Tender document by Registering on the site.
Procurement Summary
Country : Estonia
Summary : Call Center Solution to Eesti Post and Subsidiaries
Deadline : 22 Apr 2024
Other Information
Notice Type : Tender
TOT Ref.No.: 99098718
Document Ref. No. : 275850
Competition : ICB
Financier : Self Financed
Purchaser Ownership : Public
Tender Value : EUR 71460000
Purchaser's Detail
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Login to see detailsTender Details
A brief description of the procurement: The contracting authority wants to rent a voice and discussion with the Chatbot solution to service the customer contacts. The solution should include managing voice calls and conversations, managing queues, corresponding statistics, calling calls and administration of call center software. The contracting authority also wishes the system maintenance and support for the solution described in functional requirements.
Procurement sector: Network
Type of Procurement: Services
CPV Discription: Telephone and Data Services
Documents
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