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DEPARTMENT OF HOME AFFAIRS has floated a tender for Client Enquiry Centre. The project location is Australia and the tender is closing on 19 Jul 2024. The tender notice number is HOMEAFFAIRS/2161/RFI, while the TOT Ref Number is 102786552. Bidders can have further information about the Tender and can request the complete Tender document by Registering on the site.
Procurement Summary
Country : Australia
Summary : Client Enquiry Centre
Deadline : 19 Jul 2024
Other Information
Notice Type : Tender
TOT Ref.No.: 102786552
Document Ref. No. : HOMEAFFAIRS/2161/RFI
Competition : ICB
Financier : Self Financed
Purchaser Ownership : Public
Tender Value : Refer Document
Purchaser's Detail
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Login to see detailsTender Details
The purpose of this Request for Information (RFI) is to seek information and ideas from industry stakeholders (Respondents) on enquiry centre delivery models including but not limited to fully outsourced, hybrid and fully insourced. The Department delivers critical enquiry centre capability supporting client enquiries associated with the management of the migration and visa programs, facilitation of cross-border trade and travel, and supporting social cohesion and delivery of the citizenship program. A responsive client enquiry centre capability is critical to support initiatives to simplify the migration system by improving the applicant experience, supporting processing efficiency and effectiveness and putting clients at the centre of service delivery outcomes. A client enquiry centre is a vital cog in the Home Affairs Portfolio service delivery machine. It provides an alternative to online/digital information and services - critical for vulnerable clients and those for whom English is not a first language.
Category : 80100000 - Management advisory services
Documents
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