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SOUTHWAY HOUSING TRUST has floated a tender for Cloud Unified Communications Solution (Ucaas). The project location is United Kingdom and the tender is closing on 04 Apr 2022. The tender notice number is MAR390823, while the TOT Ref Number is 64058117. Bidders can have further information about the Tender and can request the complete Tender document by Registering on the site.
Procurement Summary
Country : United Kingdom
Summary : Cloud Unified Communications Solution (Ucaas)
Deadline : 04 Apr 2022
Other Information
Notice Type : Tender
TOT Ref.No.: 64058117
Document Ref. No. : MAR390823
Financier : Self Financed
Purchaser Ownership : Public
Tender Value : Refer Document
Purchaser's Detail
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Login to see detailsTender Details
Southway-s current Cisco HCS Telephony, Contact Centre, Enghouse Call Recording, Wallboard, and Call Reporting systems are due for renewal.
Title: Cloud Unified Communications Solution (UCaaS)
Published by: Southway Housing Trust
Publication Date: 05/03/2022
Deadline Date: 04/04/2022
Deadline Time: 10:00
Notice Type: Contract Notice
Has Documents: No
Has ESPD: No
Abstract: The key requirements for the replacement solution are:- A Cloud delivered Unified Telephony and Contact Centre solution which can be used from any location using any device i.e. That is: any Southway office, staff members home and even when working as a mobile user.- Contact Centre solution which provides omni-channel options e.g. voice, email, web chat, conversational chatbot, social media (Facebook, WhatsApp) and messaging integration using any form of these communications for inbound and outbound contacts.- PCI DSS compliant call recording solution which can (if required) either automatically pauses and then starts call recordings or hands off the payment transaction to payment process that uses DTMF tones. Note: Southway-s payment system is AllPay.- A Call Recording solution which records all calls coming in and out of the business from any location. The Call Recording Solution must be intelligent and use AI and Machine Learning to evaluate the calls, score the calls (using sentiment analysis) and escalate any of the flagged calls for review. - All compon...
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