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Contact Center Solution Vdab Tender, Belgium - 92687905

FLEMISH EMPLOYMENT AND VOCATIONAL TRAINING SERVICE has floated a tender for Contact Center Solution Vdab. The project location is Belgium and the tender is closing on 24 Nov 2024. The tender notice number is 716147-2023, while the TOT Ref Number is 92687905. Bidders can have further information about the Tender and can request the complete Tender document by Registering on the site.

Procurement Summary

Country : Belgium

Summary : Contact Center Solution Vdab

Deadline : 24 Nov 2024

Other Information

Notice Type : Tender

TOT Ref.No.: 92687905

Document Ref. No. : 716147-2023

Competition : ICB

Financier : Self Financed

Purchaser Ownership : Public

Tender Value : Refer Document

Purchaser's Detail

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Tender Details

Location:

The current tender for the VDAB Contact Center is coming to an end. This opportunity is being used to further modernize the current installation of the digital services (the contact center "Service Line", the web services and the internal helpdesk).

The target date of the start of this contract is situated between 01/05/2023 and 06/06/2023.

Object:

The assignment consists of 5 lots, all of which relate to modern digital services. In concrete terms, this involves setting up high-performance, reliable and secure applications and providing technical researchsupport for keeping the applications operational.

Each lot can be awarded separately. The provider can apply for any plot, there is no obligation to offer multiple plots.

Plot 1: "Contact Center Solution"

High Availability, SIP skill-based routing, telefonie (inboundsolution (incl: speech recognition)"

Focused on Flemish as the main language, as an alternative and/or complementary to a TTS IVR, self-service options, 24/7 support

Lot 3: "Co-browse"

Integrated into the Contact Center Solution or as a stand alone application

Plot 4: "Social Media Channel Manager...
Document Type: Contract Notice
Reference Number: 2023/589/INK/IT/RDT
Contract Type: services
Estimated Value: 0.00 - EUR
Doc Title: Contact Center Oplossing VDAB
Dispatch Date: 2023-11-22
Publish Date: 2023-11-24
Submission Date: 2024-11-24