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THIRTEEN HOUSING GROUP LIMITED has floated a tender for Contact Centre Software Enhancement. The project location is United Kingdom and the tender is closing on 19 Jul 2024. The tender notice number is THIR 23 900, while the TOT Ref Number is 103138135. Bidders can have further information about the Tender and can request the complete Tender document by Registering on the site.
Procurement Summary
Country : United Kingdom
Summary : Contact Centre Software Enhancement
Deadline : 19 Jul 2024
Other Information
Notice Type : Tender
TOT Ref.No.: 103138135
Document Ref. No. : THIR 23 900
Competition : ICB
Financier : Self Financed
Purchaser Ownership : Public
Tender Value : Refer Document
Purchaser's Detail
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Login to see detailsTender Details
We are currently engaging with suppliers in the market to further understand our requirements for a Contact Centre Solution Software solution to plug into our current VOIP Contact Centre Solution.
We are looking to enhance our current contact centre solution. Our customers are truly at the heart of what we do here at Thirteen and we are exploring the external market to support us with our journey around striving to continually improve our colleague and customer experience to:
- Deliver exceptional front line agent experiences to improve employee productivity and engagement as well continuing to strive to enhance our customers experience to create Happy Customers.
- Automation of Quality Management to effectively and proactively manage QA at scale, driving quality outcomes and improving Cx.
- Risk & Compliance - Understand Voice and omni channel conversations to uncover the insight needed to ensure compliance is met with every interaction and to reduce any risks.
- Customer Sentiment/Speech analytics to allow us to easily identify trend, failure, repeat issues and hot spots to improve the overall customer experience as well as to identify additional support/coaching requirements for agents to improve the overall customer journey.
- Reports - Full suite of reports which are easily configured, exported and within standard formats.
We are looking to speak with a limited number of suppliers with the aim of going out to Open Tender the end of July. T...
Location Of Contract : TS2 1QG
Industry : Software package and information systems - 48000000 Call centre - 79512000
Published Date : 24 June 2024
Closing Date : 19 July 2024
Documents
Procurement Documents for United Kingdom
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