NORTHUMBRIA HEALTHCARE NHS FOUNDATION TRUST has floated a tender for Contact Centre Solution. The project location is United Kingdom and the tender is closing on 07 Jun 2024. The tender notice number is CF-2380900D0O000000rwimUAA, while the TOT Ref Number is 101382252. Bidders can have further information about the Tender and can request the complete Tender document by Registering on the site.

Expired Tender

Procurement Summary

Country : United Kingdom

Summary : Contact Centre Solution

Deadline : 07 Jun 2024

Other Information

Notice Type : Tender

TOT Ref.No.: 101382252

Document Ref. No. : CF-2380900D0O000000rwimUAA

Competition : ICB

Financier : Self Financed

Purchaser Ownership : Public

Tender Value : GBP 180000

Purchaser's Detail

Name :Login to see tender_details

Address : Login to see tender_details

Email : Login to see tender_details

Login to see details

Tender Details

Title : Contact centre solution

Location Of Contract : NE25 0QJ

Industry : Software package and information systems - 48000000

Value Of Contract : £180, 000

Description : Procurement of a Contact centre solution for digital services - Stage 1 of restricted tender exercise. A refresh of the current contact management solution has been identified and it is the intention of the Trust to go out to market to evaluate innovative technologies and methods of service delivery. The current service handles internal and external engagements across all Trust sites with call volumes of circa 7, 000 per day. This is predominately via voice, however theability to handle SMS, web chat and roboticchannels is becoming more prevalent.

Published Date : 17 May 2024

Closing Date : 7 June 2024

Documents

 Tender Notice