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NORTHUMBRIA HEALTHCARE NHS FOUNDATION TRUST has floated a tender for Contact Centre Solution. The project location is United Kingdom and the tender is closing on 07 Jun 2024. The tender notice number is CF-2380900D0O000000rwimUAA, while the TOT Ref Number is 101382252. Bidders can have further information about the Tender and can request the complete Tender document by Registering on the site.
Procurement Summary
Country : United Kingdom
Summary : Contact Centre Solution
Deadline : 07 Jun 2024
Other Information
Notice Type : Tender
TOT Ref.No.: 101382252
Document Ref. No. : CF-2380900D0O000000rwimUAA
Competition : ICB
Financier : Self Financed
Purchaser Ownership : Public
Tender Value : GBP 180000
Purchaser's Detail
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Login to see detailsTender Details
Title : Contact centre solution
Location Of Contract : NE25 0QJ
Industry : Software package and information systems - 48000000
Value Of Contract : £180, 000
Description : Procurement of a Contact centre solution for digital services - Stage 1 of restricted tender exercise. A refresh of the current contact management solution has been identified and it is the intention of the Trust to go out to market to evaluate innovative technologies and methods of service delivery. The current service handles internal and external engagements across all Trust sites with call volumes of circa 7, 000 per day. This is predominately via voice, however theability to handle SMS, web chat and roboticchannels is becoming more prevalent.
Published Date : 17 May 2024
Closing Date : 7 June 2024
Documents
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