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NYC HEALTH + HOSPITALS (NYC H+H) has floated a tender for Correction: Contact Center Services. The project location is USA and the tender is closing on 31 May 2023. The tender notice number is , while the TOT Ref Number is 82756943. Bidders can have further information about the Tender and can request the complete Tender document by Registering on the site.
Procurement Summary
Country : USA
Summary : Correction: Contact Center Services
Deadline : 31 May 2023
Other Information
Notice Type : Tender
TOT Ref.No.: 82756943
Document Ref. No. :
Competition : ICB
Financier : Self Financed
Purchaser Ownership : Public
Tender Value : Refer Document
Purchaser's Detail
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Login to see detailsTender Details
Tender are invited for Correction: Contact Center Services
Publish Date : 5/10/2023
Deadline : 5/31/2023 5:00 PM
Category : Human Services/Client Services
Description : NYCH+H is interested in gaining understanding of the latest thinking, operational efficiencies and technologies available from today-s leading Contact Center service providers and is seeking a qualified, experienced vendor partner to handle overflow calls from their patient contact center. In 2022, NYC H+H patient contact center received an annual call volume of 2.6 million calls. Incoming calls will primarily include requests for appointments, prescription refills and clinical questions. The vendor shall ensure that their staff provides a best in class patient experience and accurately handles the call with adequate documentation in the health system-s EMR (Epic) while complying with approved call scripts/workflows and operational processes of the NYC H+H Contact Center. Vendors with unique strengths and technologies are encouraged to differentiate their product offerings and expertise when responding to this RFP.
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