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TECHNICAL STANDARDS AND SAFETY AUTHORITY has floated a tender for Crm Sustainment Partner Services. The project location is Canada and the tender is closing on 31 Jan 2025. The tender notice number is 2857, while the TOT Ref Number is 112883271. Bidders can have further information about the Tender and can request the complete Tender document by Registering on the site.
Procurement Summary
Country : Canada
Summary : Crm Sustainment Partner Services
Deadline : 31 Jan 2025
Other Information
Notice Type : Tender
TOT Ref.No.: 112883271
Document Ref. No. : 2857
Competition : ICB
Financier : Self Financed
Purchaser Ownership : Public
Tender Value : Refer Document
Purchaser's Detail
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Login to see detailsTender Details
TSSA has a requirement to continue to support and sustain the CRM (Dynamics 365) application and its integrations. To carry out its day-to-day activities, the TSSA uses Microsoft Dynamics 365 CRM (Dyn365 CRM), which is currently supported by internal resources and full-time contractors. To better support any surge in demand, the TSSA is looking to enhance its capacity of maintenance and support activities related to its Dyn365 applications through outsourcing. The intention of the resulting agreement is for services to support the internal team as required. Currently TSSA has the following in house roles to assist with the CRM support: • CRM Developer • CRM Developer • CRM Solution Architect The services requested in this RFP are for request volumes that exceed the in-house role capabilities and must include the ability to: • Enhance Microsoft Dynamics CRM through configuration and customization capabilities. • Augment TSSA-s internal team to scale as may be necessary.
Solicitation Type : RFP - Request for Proposal (Formal)
Reference Number : 0000284798
Location : Canada, Ontario, Toronto
Description : TSSA has a requirement to continue to support and sustain the CRM (Dynamics 365) application and its integrations. To carry out its day-to-day activities, the TSSA uses Microsoft Dynamics 365 CRM (Dyn365 CRM), which is currently supported by internal resources and full-time contractors. To better support any surge in demand, the TSSA is looking to enhance its capacity of maintenance and support activities related to its Dyn365 applications through outsourcing. The intention of the resulting agreement is for services to support the internal team as required. Currently TSSA has the following in house roles to assist with the CRM support: • CRM Developer • CRM Developer • CRM Solution Architect The services requested in this RFP are for request volumes that exceed the in-house role capabilities and must include the ability to: • Enhance Microsoft Dynamics CRM through configuration and customization capabilities. • Augment TSSA’s internal team to scale as may be necessary.
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