Customer Dialogue System Tender, Germany - 96206653

Procurement Summary

Country : Germany

Summary : Customer Dialogue System

Deadline : 04 Mar 2024

Other Information

Notice Type : Tender

TOT Ref.No.: 96206653

Document Ref. No. : 71735-2024

Competition : ICB

Financier : Self Financed

Purchaser Ownership : Public

Tender Value : Refer Document

Purchaser's Detail

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Tender Details

The customer dialogue and quality management specialist group of the Verkehrsverbund Rhein Ruhr AoeR is planning to purchase a new customer dialogue system. This should network existing customer dialogue channels and be expandable with regard to further digital development. The goal of the VRR customer dialogue is Qto continuously develop the quality of communication offerings and information processing over the next few years and to be able to systematically analyze and anticipate customer needs. The digital networking of existing dialogue channels and the expansion of the digital offering for local transportSexual customers are in the foreground. This specifically includes the development of a new, digital customer dialogue system, which will ensure the long-term networking of existing channels such as email, contact form, Facebook, Instagram and also customer feedback, as well as the integration of new, digital onesr communication channels optionally enabled. The analysis capabilities of the VRR customer dialogue should also be improved in a targeted manner so that evaluations will be automated and possible live (on-the-fly) in the future. Customer feedback through a tool integrated into the system is also importantImportant information that provides clues about the level of satisfaction of passengers as well as wishes and suggestions expressed by customers. For this purpose, a system is to be purchased that will enable VRR customer dialogue employees to process the emerging issues on a web-based basis...
Document Type: Contract Notice
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Documents

 Tender Notice