Procurement Summary
Country : Germany
Summary : Customer Dialogue System
Deadline : 11 Mar 2024
Other Information
Notice Type : Tender
TOT Ref.No.: 98317962
Document Ref. No. : 136667-2024
Competition : ICB
Financier : Self Financed
Purchaser Ownership : Public
Tender Value : Refer Document
Purchaser's Detail
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Login to see detailsTender Details
The customer dialogue and quality management specialist group of the Verkehrsverbund Rhein Ruhr AoeR is planning to purchase a new customer dialogue system. This should network existing customer dialogue channels and be expandable with regard to further digital development. The goal of the VRR customer dialogue is the Qto continuously develop the quality of communication offerings and information processing over the next few years and to be able to systematically analyze and anticipate customer needs. The digital networking of existing dialogue channels and the expansion of the digital offering for local transportSexual customers are in the foreground. This specifically includes the development of a new, digital customer dialogue system, which will ensure the long-term networking of existing channels such as email, contact form, Facebook, Instagram and also customer feedback, as well as the integration of new, digital onesr communication channels optionally enabled. The analysis capabilities of the VRR customer dialogue should also be improved in a targeted manner so that evaluations will be automated and live (on-the-fly) in the future. Customer feedback through a tool integrated into the system is also importantImportant information that provides clues about the level of satisfaction of passengers as well as wishes and suggestions expressed by customers. For this purpose, a web-based system is to be purchased that allows the employees of the VRR customer dialogue to process the emerging issues...
Document Type: Contract Notice
Reference Number: BV24026
Contract Type: supplies
Authority Type: body-pl-la
Doc Title: Kundendialogsystem
Dispatch Date: 2024-03-04
Publish Date: 2024-03-06
Submission Date: 2024-03-11
Documents
Tender Notice