Customer Experience and Sales Training for Staff Tender, Liberia - 53823299

Procurement Summary

Country : Liberia

Summary : Customer Experience and Sales Training for Staff

Deadline : 15 Jun 2021

Other Information

Notice Type : Tender

TOT Ref.No.: 53823299

Document Ref. No. :

Competition : ICB

Financier : Other Funding Agencies

Purchaser Ownership : -

Tender Value : Refer Document

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Tender Details

Quotation are invited for Customer Experience and Sales Training for Staff.

In your quotation/proposal we would like you to provide the following information, if a
company.
 Company profile
 Company business registration
 Completed Tax Clearance
 Recommendation of other areas worked with
 Detail information of cost of Training
 Any upcoming training plan for 2021

Objective of the Training
At the end of the training, we expect Participants to be able to:
 Identify the benefits of exceptional customer experience
 Overcome barriers that hinder the delivery of outstanding customer experience
 Know how to handle difficult customers
 Appreciate the linkages between personal grooming, corporate branding and customer
service
 Learn and use techniques to deal with angry or upset customers
 Adapt tailor made solutions to meet the service needs of specific customer segments
 Improve morale and develop the right personal habits for effective sales
 Develop a personal action plan to improve customer service skills (for both internal and
external customers)

TECHNICAL INFORMATION AS IT RELATES TO OUR ExPECTATION:
TOPIC
 Delivering a superior Customer Experience
o Who is a Customer?
 Understanding the different types of Customers
 Basic wants of a Customer
 What constitutes good Customer Service
 Barriers to the delivery of good Customer Service
 The effects of bad Customer Service
o The distinctions between Service Delivery and Customer Needs
 Characteristics of Services
 The different components of Services
 Creating the Service atmosphere
 Managing and Exceeding Customer Expectations
o Managing Customers, Complaints and Service Failures
 What is Customer Experience and why does it matter?
 Principles of Good Customer Experience
 How to manage difficult Customers
 Forming a winning Sales habit
 How to develop an effective sales skill set
 The development of a winning sales pipeline
 Practical skills and techniques in handling a tough customer
 Practical Customer retention strategies
 Digital sales skills
 The ACMEE approach to sales .

Documents

 Tender Notice