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xC TRAINS LIMITED has floated a tender for Customer Relationship Management Services - xc Trains Limited (xc). The project location is United Kingdom and the tender is closing on 11 Mar 2024. The tender notice number is FEB466599, while the TOT Ref Number is 96671530. Bidders can have further information about the Tender and can request the complete Tender document by Registering on the site.
Procurement Summary
Country : United Kingdom
Summary : Customer Relationship Management Services - xc Trains Limited (xc)
Deadline : 11 Mar 2024
Other Information
Notice Type : Tender
TOT Ref.No.: 96671530
Document Ref. No. : FEB466599
Competition : ICB
Financier : Self Financed
Purchaser Ownership : Public
Tender Value : Refer Document
Purchaser's Detail
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Login to see detailsTender Details
xC Trains Limited (Cx) will be conducting a tender for the provision of a Customer Relationship Management (CRM) system for current and future customers of xC's CrossCountry services.
Title: Customer Relationship Management Services - xC Trains Limited (xC)
OCID: ocds-h6vhtk-04387a
Published by: xC TRAINS LIMITED
Authority ID: AA83290
Publication Date: 09/02/2024
Deadline Date: 11/03/2024
Deadline Time: 12:00
Notice Type: Contract Notice
Has Documents: No
Has SPD: No
Abstract: xC Trains Limited (xC) will be conducting a tender for the provision of a Customer Relationship Management system for current and future customers of xC's CrossCountry services.xC defines Customer Relationship Management (CRM) as follows:• A Customer Relations module that facilitates efficient case and account management, streamlined interactions, and maximises operational efficiencies to ensure seamless customer engagement and support.• A Marketing module that facilitates e-mail campaign management, advanced customer segmentation, the ability to send both relevant travel information and promotional material to specific customers that is personal to them.• Both modules must interact with each other and, through a single database as well as integrating other data sources, provide a Single Customer View (SCV) of all interactions any customer has with xC.This tender supports xC's digital and CRM strategy, which focuses on delivering the best dig...
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