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CITY OF PETERBOROUGH has floated a tender for Customer Relationship Management Software. The project location is Canada and the tender is closing on 28 May 2024. The tender notice number is BT-RFPBAFO-08-24, while the TOT Ref Number is 100951179. Bidders can have further information about the Tender and can request the complete Tender document by Registering on the site.
Procurement Summary
Country : Canada
Summary : Customer Relationship Management Software
Deadline : 28 May 2024
Other Information
Notice Type : Tender
TOT Ref.No.: 100951179
Document Ref. No. : BT-RFPBAFO-08-24
Competition : ICB
Financier : Self Financed
Purchaser Ownership : Public
Tender Value : Refer Document
Purchaser's Detail
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Login to see detailsTender Details
This Request for Proposals (the “RFP”) is an invitation by the City of Peterborough (the “City”) to prospective proponents to submit proposals for the Customer Relationship Management (CRM) Software, as further described in Section D.1 of the RFP Particulars (Appendix D) (the “Deliverables”).
The City of Peterborough is a municipality of approximately 84, 000 citizens 125 kilometers northeast of Toronto. Through this RFP, the City is seeking to retain the software and services of an established vendor to provide a CRM software system that provides citizen contact management, the ability to process service requests through multiple channels, provides a knowledge base to citizens and support customer service staff, integrates with other City tools, and provides robust reporting on service levels and Key Performance Indicators (KPIs). The City intends to implement a CRM solution in phases that starts with implementing base features for Service Peterborough and Public Works as a first phase, then moving on to advanced features or other business units in future phases. The scope of this project is Phase 1.
Summary information
Language(s) : French, English
Contract duration : 60 month(s)
Procurement method : Competitive – Open Bidding
Closing date and time : 2024/05/28 18:00 EDT
Last amendment date : 2024/05/07
Documents
Procurement Documents for Canada
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