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QUEENSLAND BUILDING AND CONSTRUCTION COMMISSION has floated a tender for Customer Self Service Portal - Phase 2 & 3. The project location is Australia and the tender is closing on 17 Mar 2025. The tender notice number is VP450790, while the TOT Ref Number is 115621787. Bidders can have further information about the Tender and can request the complete Tender document by Registering on the site.
Procurement Summary
Country : Australia
Summary : Customer Self Service Portal - Phase 2 & 3
Deadline : 17 Mar 2025
Other Information
Notice Type : Tender
TOT Ref.No.: 115621787
Document Ref. No. : VP450790
Competition : ICB
Financier : Self Financed
Purchaser Ownership : Public
Tender Value : Refer Document
Purchaser's Detail
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Login to see detailsTender Details
The Queensland Building and Construction Commission (QBCC) customer portal (currently myQBCC) is an online portal that allows customers (licensee and property owners) to lodge complaints, submit reports and manage insurance. Customers can log in to the portal to take out insurance premiums and then make payments on premiums via the BPoint Gateway by credit card or direct debit.The current portal operates on Salesforce Experience Cloud, but it needs to be reconfigured to meet the QBCC-s scalability and maintainability requirements. The new portal will continue to be built on Salesforce Experience Cloud while addressing these challenges.This project (Phase 2 and Phase 3) encompasses the design, development and implementation of a new customer-facing portal, including integration with existing systems, website enhancements and content migration.The QBCC is seeking to commission a supplier to execute the customer portal design (Phase 2) and delivery (Phase 3). The successful supplier must have past experience in designing customer experiences using Salesforce Experience Cloud Portals, familiarity with the Salesforce Lightning Experience platform—specifically Experience Cloud and its relationship with Sales and Service Cloud records—awareness of Omnistudio and its use in Experience Cloud form design, and awareness of generative AI solutions applicable within an online customer portal context.
Opens :Monday 03 March 2025 (E. Australia Standard Time)
Closes :Monday 17 March ...
Documents
Procurement Documents for Australia
Access a comprehensive library of standard procurement documents specific to Australia. Here, you'll find all the essential forms, guidelines, and templates required for tender applications and submissions in Australia
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