Customer Sentiment Tracking Tender, United Kingdom - 115116927

Procurement Summary

Country : United Kingdom

Summary : Customer Sentiment Tracking

Deadline : 21 Mar 2025

Other Information

Notice Type : Tender

TOT Ref.No.: 115116927

Document Ref. No. : IT-556-295-BS.0295

Competition : ICB

Financier : Self Financed

Purchaser Ownership : Public

Tender Value : GBP 585000

Purchaser's Detail

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Tender Details

Ordnance Survey Ltd (OS) is Britain's mapping agency and is responsible for the surveying, production, maintenance and marketing of a wide range of geographic information, relied on by government, business and individuals. Further information on us can be found on our website http://www.os.uk.

OS is a private limited company (company registration number 09121572), and the entire share capital is owned by the Department for Science, Innovation and Technology.

To help drive customer experience improvements on the customer moments that matter most, OS is seeking an innovative and technologically advanced supplier capable of providing a platform that can generate actionable insights about important aspects of the customer journey/experience.

OS currently have a programme of transactional and relational surveys designed to capture key customer contact points and to understand our performance against our customer commitments of Value, Ease, Reliability and Quality. OS are seeking a supplier that can provide continuity of tracking for existing surveys whilst also providing 'thought leadership' to help progress and develop our programme of insight and reinvigorate interest internally about acting on customer feedback.
Location Of Contract : SO16 0AS
Industry : Research services - 73110000
Value Of Contract : £0 to £585, 000
Published Date : 20 February 2025
Closing Date : 21 March 2025

Documents

 Tender Notice