Login
Login
Register
Complete Your Profile
Change Password
Request a Password Reset
Download Documents
Download Documents
BIDS&TENDERS has floated a tender for Customer Service & Service Level Agreement. The project location is Canada and the tender is closing on 27 Sep 2024. The tender notice number is 1001, while the TOT Ref Number is 106116655. Bidders can have further information about the Tender and can request the complete Tender document by Registering on the site.
Procurement Summary
Country : Canada
Summary : Customer Service & Service Level Agreement
Deadline : 27 Sep 2024
Other Information
Notice Type : Tender
TOT Ref.No.: 106116655
Document Ref. No. : 1001
Financier : Self Financed
Purchaser Ownership : Public
Tender Value : Refer Document
Purchaser's Detail
Name :Login to see tender_details
Address : Login to see tender_details
Email : Login to see tender_details
Login to see detailsTender Details
The Alberta Municipal Health and Safety Association (AMHSA) is an educational not-for-profit organization that promotes the knowledge of health, safety, and environment in the workplace. Our mission is to guide municipal employers and workers in implementing effective HSE management systems, data-driven prevention campaigns, and to support the effective transfer of knowledge through in-person/virtual instructor-led training and self-paced learning. Our mandate is to provide meaningful health, safety, and environmental training and education programs to our members in a cost effective manner.
AMHSA has recently become an IACET Accredited Provider (https://iacet.org) and must maintain compliance of our processes against the accreditation standard.
Service Level Agreement
The first step is the creation of a Service Level Agreement (SLA) to match processes and tracking metrics. This SLA will encompass processes across the organization to ensure we are offering a high-level experience to our members. The SLA is a critical document that sets expectation of service (internal and external) levels, issue resolutions, etc. AMHSA does not have internal expertise on the creation of an SLA and will engage a SME to assist as part of this project.
- Technology AMHSA is actively researching implementing Zendesk (Suite Growth / Suite Professional) technology solutions to assist in the ongoing usage and tracking of the SLA.
Note that this work is OUT OF SCOPE for this Request fo...
Show Categories : Consulting Services - Professional Services, Administrative, Management, Training, Human Resources, Planning, Information Technology, Social Services, Public Health, Professional, Strategic, Administrative or Management Services
More Details
Bid Classification: Services
Closing date09-27-2024
Documents
Procurement Documents for Canada
Access a comprehensive library of standard procurement documents specific to Canada. Here, you'll find all the essential forms, guidelines, and templates required for tender applications and submissions in Canada
Want To Bid in This Tender?
Get Local Agent Support in Canada and 60 More Countries.
View Tenders By
Sign in with Google