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Digital Customer Experience -Tender Ref East0756 Tender, United Kingdom - 104326391

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EASTLIGHT COMMUNITY HOMES has floated a tender for Digital Customer Experience -Tender Ref East0756. The project location is United Kingdom and the tender is closing on 16 Aug 2024. The tender notice number is GREENCH-DN733258-69773212, while the TOT Ref Number is 104326391. Bidders can have further information about the Tender and can request the complete Tender document by Registering on the site.

Procurement Summary

Country : United Kingdom

Summary : Digital Customer Experience -Tender Ref East0756

Deadline : 16 Aug 2024

Other Information

Notice Type : Tender

TOT Ref.No.: 104326391

Document Ref. No. : GREENCH-DN733258-69773212

Competition : ICB

Financier : Self Financed

Purchaser Ownership : Public

Tender Value : GBP 162000

Purchaser's Detail

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Tender Details

Eastlight is interested in implementing an end-to-end digital customer journey solution. The aim is to streamline and enhance our customer interactions through seamless digital. Some of the reasons our customers may reach out to us are as follows:

• Finding a home (applications and lettings).

• Repairs reporting, diagnostics and appointments including compliance visits such as gas.

• Estates management, including proactive communications at block or scheme level.

• Contact and case management e.g. complaints, ASB, Damp & Mould.

• Tenancy management e.g. tenancy breaches, tenancy reviews and succession.

• Payments, including rents, service charges and arrears management.

2. Project Objectives

• Implement a comprehensive digital customer journey that covers all touchpoints from initial inquiry to tenancy management and beyond.

• Improve customer satisfaction by providing intuitive and user-friendly digital interfaces.

• Enhance operational efficiency by automating processes and reducing manual intervention.

• Enable better data collection and analysis for improved decision-making and customer insights.

• Ensure compliance with industry standards and data protection regulations.
Location Of Contract : England
Industry : IT services: consulting, software development, Internet and support - 72000000
Value Of Contract : £0 to £162, 000
Published Date : 17 July 2024
Closing Date : 16 August 2024