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BUSINESS FINLAND OY has floated a tender for Expert Services Related to Customer Experience Measurement. The project location is Finland and the tender is closing on 04 Oct 2023. The tender notice number is 575659-2023, while the TOT Ref Number is 89487764. Bidders can have further information about the Tender and can request the complete Tender document by Registering on the site.
Procurement Summary
Country : Finland
Summary : Expert Services Related to Customer Experience Measurement
Deadline : 04 Oct 2023
Other Information
Notice Type : Tender
TOT Ref.No.: 89487764
Document Ref. No. : 575659-2023
Competition : ICB
Financier : Self Financed
Purchaser Ownership : Public
Tender Value : Refer Document
Purchaser's Detail
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Login to see detailsTender Details
Business Finland Oy (hereinafter Business Finland or BF) is looking for framework agreement partners for mapping and measuring the customer experience for a framework agreement period of four (4) years.
Business Finland regularly measures its customers' customer experience with quantitative and qualitative customer satisfactionwith surveys either at the service level and/or at the customer level at different points in the customer path. Some of BF's customer satisfaction surveys are automated, some are not or are in the automation queue. In addition, BF's Customer Experience (Cx) Hub unit develops in cooperation with BF's other units and service areassa customer experience of BF's customers.
Cx Hub, other Business Finland units and service areas, both on the agency and the limited company side, need external help in measuring customer experience, both quantitative and qualitative customer experience mapping surveys and reports.In addition, consultation related to the development of the customer experience is also needed.
The object of the procurement is described in more detail in Appendix 1.
Doc Title: Business services: law, marketing, consulting, recruitment, printing and security
Contract Type: Services
Document Type : Corrigendum/Additional information (Please refer tender document)
Reference Number : 11/27/2023
Contract Type : Services
79400000 - Business and management consultancy and related services
79342311 - Customer satisfaction survey
79411100 - Business development consultancy services
79000000 - Business services: law, marketing, consulting, recruitment, printing and security
72000000 - IT services: consulting, software development, Internet and support
Authority Type : Other
Type of Procedure : Open procedure
Regulation : European Union, with participation by GPA countries
Bid Type : Submission for all lots
Doc Title : Business services: law, marketing, consulting, recruitment, printing and security
Dispatch Date : 2023-09-20
Publish Date : 2023-09-25
Submission Date : 2023-10-04
Documents
Procurement Documents for Finland
Access a comprehensive library of standard procurement documents specific to Finland. Here, you'll find all the essential forms, guidelines, and templates required for tender applications and submissions in Finland
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