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TOGETHER HOUSING GROUP LIMITED has floated a tender for Expression of Interest - Omnichannel Contact Solution. The project location is United Kingdom and the tender is closing on 14 Mar 2024. The tender notice number is THG-EOI-OMNCC01, while the TOT Ref Number is 96937097. Bidders can have further information about the Tender and can request the complete Tender document by Registering on the site.
Procurement Summary
Country : United Kingdom
Summary : Expression of Interest - Omnichannel Contact Solution
Deadline : 14 Mar 2024
Other Information
Notice Type : Tender
TOT Ref.No.: 96937097
Document Ref. No. : THG-EOI-OMNCC01
Competition : ICB
Financier : Self Financed
Purchaser Ownership : Public
Tender Value : Refer Document
Purchaser's Detail
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Login to see detailsTender Details
Title : Expression of Interest - Omnichannel Contact Solution
Location Of Contract : HX1 2EB
Industry : Software package and information systems - 48000000
Description : This is a call for Expressions of Interest ("EOI") pertaining to an intended procurement exercise by THA. This is not a call for competition at this stage. THA are currently reviewing and developing a requirement for the provision of an "Omnichannel Contact Solution". As such, THA wishes to engage with the market, both to understand the scope of suitably qualified and capable providers for an interoperable and integrated solution within the market, and to help inform on its planned procurement strategy. Together Housing understands an omnichannel contact centre solution as a solution through which a customer service function can utilise contact centre software to handle interactions with customers through multiple contact channels, in a way that allows customers to seamlessly switch back and forth across channels. These channels might include (but are not limited to) phone, video, web chat, email, text (SMS), WhatsApp and social media. A consistent experience across customer service channels and for the transaction history to be available at every touchpoint is required, and the intended purpose behind the planned procurement of an Omnichannel Solution. At this stage THG is open to cloud, on premise or a hybrid option. As part of the procurement and implementation of th...
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