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DEPARTMENT FOR WORK AND PENSIONS has floated a tender for Future Notice: Contact Centre Market Engagement. The project location is United Kingdom and the tender is closing on 06 Dec 2023. The tender notice number is DEC420548, while the TOT Ref Number is 75985339. Bidders can have further information about the Tender and can request the complete Tender document by Registering on the site.
Procurement Summary
Country : United Kingdom
Summary : Future Notice: Contact Centre Market Engagement
Deadline : 06 Dec 2023
Other Information
Notice Type : Tender
TOT Ref.No.: 75985339
Document Ref. No. : DEC420548
Competition : ICB
Financier : Self Financed
Purchaser Ownership : Public
Tender Value : Refer Document
Purchaser's Detail
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Login to see detailsTender Details
The Department for Work and Pensions- (DWP-s) existing contact centre is the largest across all UK government departments and is one of the largest contact centres in Europe, with more than 33, 000 advisors (c.17, 000 concurrent) in circa 200 locations and handling approximately 90 million calls per annum. The contact centre platform is delivered on behalf of DWP by a managed service provider. DWP is currently evaluating options for how to continue delivering services beyond the expiry of the current contract.
Title: Contact Centre Market Engagement
OCID: ocds-h6vhtk-038abb
Published by: Department for Work and Pensions
Authority ID: AA0925
Publication Date: 06/12/2022
Deadline Date:
Deadline Time:
Notice Type: Prior Information Notice
Has Documents: No
Has SPD: No
Abstract: DWP-s existing contact centre is the largest across all UK government departments and is one of the largest contact centres in Europe, with more than 33, 000 advisors (c.17, 000 concurrent) in circa 200 locations and handling approximately 90 million calls per annum. The contact centre platform is delivered on behalf of DWP by a managed service provider. DWP is currently evaluating options for how to continue delivering services beyond the expiry of the current contract. Any future omnichannel contact centre solution must incorporate the standard inbound and outbound voice elements of a modern contact centre, further including email & webchat, call re...
[Disclaimer: This is Prior Information Notice so no specific deadline was given hence we have added 1 year from the date of posting.]
Documents
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