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Future Notice: Dispute Support - Enhanced Enquiries Service Tender, United Kingdom - 92533924

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HOUSING OMBUDSMAN has floated a tender for Future Notice: Dispute Support - Enhanced Enquiries Service. The project location is United Kingdom and the tender is closing on 08 Nov 2024. The tender notice number is NOV456530, while the TOT Ref Number is 92533924. Bidders can have further information about the Tender and can request the complete Tender document by Registering on the site.

Procurement Summary

Country : United Kingdom

Summary : Future Notice: Dispute Support - Enhanced Enquiries Service

Deadline : 08 Nov 2024

Other Information

Notice Type : Tender

TOT Ref.No.: 92533924

Document Ref. No. : NOV456530

Competition : ICB

Financier : Self Financed

Purchaser Ownership : Public

Tender Value : Refer Document

Purchaser's Detail

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Tender Details

The Housing Ombudsman Service will be leveraging this procurement under the Crown Commercial Service - Outsourced Contact Centre and Business Services under the following Lots: Lot 1 - Contact Centre. The Invitation to Tender will be published only to suppliers that have registered under the agreement of the above Lots only. The Housing Ombudsman Service will be holding a "supplier day" via MS Teams on Monday 27th November 2023 at11am - 1pm for all suppliers in the disclosed Lot.

Title: Dispute Support - Enhanced Enquiries Service

OCID: ocds-h6vhtk-04161a

Published by: Housing Ombudsman

Authority ID: AA78813

Publication Date: 08/11/2023

Deadline Date:

Deadline Time:

Notice Type: Prior Information Notice

Has Documents: No

Has SPD: No

Abstract: The Housing Ombudsman is seeking a supplier who has provided an enquiries service to either an Ombudsman or within the regulatory service sector. The successful provider will be expected to cover a call centre and reception function for all incoming contact into the Housing Ombudsman Service. This scope aims to cover a number of Service Lines requirements. The successful providers will be expected to provide a proposal to the Authority covering the following Service Lines: •Telephone contact response including Natural Language Processing (NLP) and signposting to other agencies •Email receipt and management. •Web Form management. •Web chat functions •Postal communications /receipt...

[Disclaimer: This is Prior Information Notice so no specific deadline was given hence we have added 1 year from the date of posting.]