Grievance Redress Mechanism Manual and Online Platform Developer Tender, Sierra Leone - 99328576

Procurement Summary

Country : Sierra Leone

Summary : Grievance Redress Mechanism Manual and Online Platform Developer

Deadline : 08 Apr 2024

Other Information

Notice Type : Tender

TOT Ref.No.: 99328576

Document Ref. No. :

Competition : ICB

Financier : Self Financed

Purchaser Ownership : Public

Tender Value : Refer Document

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Tender Details

Expression of Interest are invited for Grievance Redress Mechanism Manual and Online Platform Developer

Consulting Services: For the Grievance Redress Mechanism Manual and Online Platform Developer

The objective of this assignment is to
1. Develop a Grievance Redress Mechanism manual that will be used to train and raise
awareness on the channels to submit complaints, redress process, and feedback
mechanism; and provide detailed step by step procedures for lodging a complaint and the
actions leading to resolution
2. Develop a multi-level user online platform that will process and sort all complaints fore
redressal based on the type and nature to ensure immediate response and fairness in the
resolution process.
3. Complaint received online will be followed by an automatic response to the complainant
about the process involved in looking into the complaint; and will also respond
automatically to the complainant when resolved.
4. Include features for confidential reporting of Sexual Exploitation and Abuse (SEA)/
Sexual Harassment (SH) complaints and referrals to available GBV service providers.

The Client shall provide the following for use by the Consultant.
 Project Appraisal Document
 Project Implementation Manual
 Existing Project Grievance Redress Mechanism
 Environment and social Framework
 Stakeholder Engagement Plan

Documents

 Tender Notice