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The BANK OF SIERRA LEONE(BSL) has issued a Tender notice for the procurement of a Grievance Redress Mechanism Manual and Online Platform Developer in the Sierra Leone. This Tender notice was published on 27 Mar 2024 and is scheduled to close on 08 Apr 2024, with an estimated Tender value of Refer Document. Interested bidders can access detailed Tender information, eligibility criteria, and complete bidding documents by referencing TOT Ref No. 99328576, while the tender notice number is and Registering on the platform.
Procurement Summary
Country: Sierra Leone
Summary: Grievance Redress Mechanism Manual and Online Platform Developer
Deadline: 08 Apr 2024
Posting Date: 27 Mar 2024
Other Information
Notice Type: Tender
TOT Ref.No.: 99328576
Document Ref. No.:
Competition: ICB
Financier: Self Financed
Purchaser Ownership: Public
Tender Value: Refer Document
Purchaser's Detail
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Email: Login to see tender_detailsLogin to see details Tender Details Expression of Interest are invited for Grievance Redress Mechanism Manual and Online Platform Developer Documents
Consulting Services: For the Grievance Redress Mechanism Manual and Online Platform Developer
The objective of this assignment is to
1. Develop a Grievance Redress Mechanism manual that will be used to train and raise
awareness on the channels to submit complaints, redress process, and feedback
mechanism; and provide detailed step by step procedures for lodging a complaint and the
actions leading to resolution
2. Develop a multi-level user online platform that will process and sort all complaints fore
redressal based on the type and nature to ensure immediate response and fairness in the
resolution process.
3. Complaint received online will be followed by an automatic response to the complainant
about the process involved in looking into the complaint; and will also respond
automatically to the complainant when resolved.
4. Include features for confidential reporting of Sexual Exploitation and Abuse (SEA)/
Sexual Harassment (SH) complaints and referrals to available GBV service providers.
The Client shall provide the following for use by the Consultant.
Project Appraisal Document
Project Implementation Manual
Existing Project Grievance Redress Mechanism
Environment and social Framework
Stakeholder Engagement Plan
Procurement Documents for Sierra Leone
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