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CITY OF REGINA has floated a tender for Hosted Contact Centre Solution. The project location is Canada and the tender is closing on 13 Jul 2023. The tender notice number is SK-COR6197, while the TOT Ref Number is 84799712. Bidders can have further information about the Tender and can request the complete Tender document by Registering on the site.
Procurement Summary
Country : Canada
Summary : Hosted Contact Centre Solution
Deadline : 13 Jul 2023
Other Information
Notice Type : Tender
TOT Ref.No.: 84799712
Document Ref. No. : SK-COR6197
Financier : Self Financed
Purchaser Ownership : Public
Tender Value : Refer Document
Purchaser's Detail
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Login to see detailsTender Details
Submissions marked "COR6197 - Hosted Contact Centre Solution (Telephony)" will be received by the City of Regina, Procurement Branch, 2476 Victoria Avenue, P.O. Box 1790, Regina, Saskatchewan, S4P 3C8, no later than 2:00 p.m. Central Standard Time, on June 29, 2023.
This solicitation describes a requirement for a contact centre management system including, but not limited to, the following services: interactive voice response (IVR) call recording and tracking, automatic call distribution (ACD), automated attendant to assist with call routing, work force management (WFM) with scheduling tool, and reporting from any location with a phone and internet connection. The system must have Computer Telephony Integration (CTI) functionality to integrate with Salesforce CRM (CRM).
The City prefers a Software-as-a-Service (SaaS) delivery method.
The City will consider all eligible responsive proposals and requests that each proposal demonstrate how it:
(i) complies with the City-s requirements;
(ii) shows the best value to the City; and
(iii) achieves the City-s existing goals;
Otherwise indicated, and subject to applicable exceptions and exclusions, this procurement is covered by:
Chapter 5 of the Canadian Free Trade Agreement
Chapter 19 of the Comprehensive Economic and Trade Agreement
Article 14 of the New West Partnership Trade Agreement
There will not be a public opening however the list of firm names who submitted a response will be posted to the S...
Summary information
Language(s) : English
Region(s) of delivery : Saskatchewan
Region of opportunity : Saskatchewan
Contract duration : 60 month(s)
Procurement method : Competitive – Open Bidding
Procurement Mode : 2023/06/01
Closing date and time : 2023/07/13 16:00 EDT
Last amendment date : 2023/06/23
Documents
Procurement Documents for Canada
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