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LONDON BOROUGH OF LAMBETH has floated a tender for Housing Repairs Call Centre - Market Engagement. The project location is United Kingdom and the tender is closing on 16 May 2023. The tender notice number is London Borough of Lambeth Housing Call Centre, while the TOT Ref Number is 82419621. Bidders can have further information about the Tender and can request the complete Tender document by Registering on the site.
Procurement Summary
Country : United Kingdom
Summary : Housing Repairs Call Centre - Market Engagement
Deadline : 16 May 2023
Other Information
Notice Type : Tender
TOT Ref.No.: 82419621
Document Ref. No. : London Borough of Lambeth Housing Call Centre
Competition : ICB
Financier : Self Financed
Purchaser Ownership : Public
Tender Value : Refer Document
Purchaser's Detail
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Login to see detailsTender Details
Title : Housing Repairs Call Centre - Market Engagement
Location Of Contract : SW2 1EG
Industry : Data services - 72300000 Computer-related services - 72500000 Computer network services - 72700000 Administration services - 75100000 Provision of services to the community - 75200000 Office-support services - 79500000
Description : Lambeth are driving forward a project to change the way we deliver our Housing Repairs Call Centre Services. The Council is carrying out market engagement to assist in understanding the market's approach to the provision of Housing Repairs Call Centre Services to help the Council define its requirements. The authorities proposed model will be outsourced resources and insource technology. Therefore the supplier will provide call centre staff and Lambeth will provide all technology to enable management of contactWe are keen to gain market insight around our draft high-level requirements detailed below:1. Delivery of a solution where Call Centre software is to be provided by the authority (Telephony, Chat Bots, Portal, CRM, AI, Web Chat, diagnostics) with Hardware to be provided by the Supplier. 2. Contact Centre to effectively handle inbound and outbound omnichannel communications to provide a quality experience for Lambeth Housing customers. To inc...
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