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REWAG REGENSBURGER ENERGY AND WATER SUPPLY AG has floated a tender for Introduction of a Customer Relationship Management (Crm) System. The project location is Germany and the tender is closing on 18 Dec 2024. The tender notice number is 766096-2023, while the TOT Ref Number is 93908119. Bidders can have further information about the Tender and can request the complete Tender document by Registering on the site.
Procurement Summary
Country : Germany
Summary : Introduction of a Customer Relationship Management (Crm) System
Deadline : 18 Dec 2024
Other Information
Notice Type : Tender
TOT Ref.No.: 93908119
Document Ref. No. : 766096-2023
Competition : ICB
Financier : Self Financed
Purchaser Ownership : Public
Tender Value : EUR 500000
Purchaser's Detail
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Login to see detailsTender Details
The subject of this tender is the introduction of a Customer Relationship Management (CRM) system with the requirements of an energy supply company. The services basically consist of software deliveries or cloud or SaaS connections, consulting services and maintenance etcnd support services.
The Regensburger Energie- und Wasserbedarf AGen regulatory and competitive requirements for energy suppliers and (2) the further development of personalized and holistic customer service. The implementation of a CRM system should take place via an interface to the existing ERP software SAP S/4 HANA Utilities.
The MainThe goals for the CRM introduction are to improve the customer relationship through an excellent customer experience, the better availability of information about customers and the increase in process efficiency in and between the areas of marketing, sales and customer service for optimal customer loyalty andd customer acquisition. Overall, the CRM solution must meet the current requirements of the energy industry and, with the appropriate flexibility, also support the future requirements of an energy supplier in the long term during further development.
REWAG is a regional energy and...
Document Type: Contract Notice
Reference Number: 2023-11-20-TB - AV208DF7-EU
Contract Type: services
Estimated Value: 500000 - EUR
Doc Title: Einfuehrung eines Customer Relationship Management (CRM) Systems
Dispatch Date: 2023-12-15
Publish Date: 2023-12-18
Submission Date: 2024-12-18
Documents
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