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IRISH BLOOD TRANSFUSION SERVICE has floated a tender for It Service Desk and Infrastructure Support Managed Service. The project location is Ireland and the tender is closing on 12 Nov 2024. The tender notice number is 4423299, while the TOT Ref Number is 108127639. Bidders can have further information about the Tender and can request the complete Tender document by Registering on the site.
Procurement Summary
Country : Ireland
Summary : It Service Desk and Infrastructure Support Managed Service
Deadline : 12 Nov 2024
Other Information
Notice Type : Tender
TOT Ref.No.: 108127639
Document Ref. No. : 4423299
Competition : ICB
Financier : Self Financed
Purchaser Ownership : Public
Tender Value : Refer Document
Purchaser's Detail
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Login to see detailsTender Details
IT Service Desk and Infrastructure Support Managed Service The IBTS wishes to tender for an IT Managed Service Provider MSP to support its Systems, IT Infrastructure, 1st to 3rd Level help desk, basic network and security troubleshooting and other related services. The successful tenderer will be expected to locate L2 Deskside resources primarily in the National Blood Centre, but staff may be required to attend the other locations for scheduled tasks or to resolve incidents. The Service Provider will be expected to provide a 24 7 service desk, onsite deskside support, backoffice infrastructure support, basic IT stock management, and service management under a single managed service. The IBTS is seeking an experienced IT partner that can demonstrate a high level of technical expertise, the ability to innovate to drive service improvement and efficiency, and a commitment to work in partnership with the IBTS to help us provide a bestinclass IT service to our stakeholders. The MSP must accept ownership of all contacts through to resolution whilst effectively managing communications and escalations and must be capable of adjusting to future technical and service requirements. The scope of services required includes the management of the Windows Server infrastructure, systems, and some applications. The MSP will not be responsible for specialist application knowledge and should note that specialist support contracts are in place for many applications. However, application related contacts must be triaged by the MSP, and basic troubleshooting must be carried out before escalating them to specialist teams. The contact should then be managed to resolution. The IBTS is an Operator of Essential Services OES under the NIS Directive and will be an Essential Entity under the NIS2 directive which will be in force from October 2024. Tenderers should note that adherence to the NIS2 directive, IBTS security policies, and maintaining the security and integrity of IBTS systems will be ...
Procedure : Open
Publication Date : 12/11/2024
Deadline : 12/11/2024 12:00:00
Documents
Procurement Documents for Ireland
Access a comprehensive library of standard procurement documents specific to Ireland. Here, you'll find all the essential forms, guidelines, and templates required for tender applications and submissions in Ireland
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