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EDUCATION PROCUREMENT SERVICE (EPS) has floated a tender for It3170c - Rft for the Provision of a Student Enquiries and Case Management System for Trinity College Dublin. The project location is Ireland and the tender is closing on 11 Feb 2025. The tender notice number is 22768-2025, while the TOT Ref Number is 113093194. Bidders can have further information about the Tender and can request the complete Tender document by Registering on the site.
Procurement Summary
Country : Ireland
Summary : It3170c - Rft for the Provision of a Student Enquiries and Case Management System for Trinity College Dublin
Deadline : 11 Feb 2025
Other Information
Notice Type : Tender
TOT Ref.No.: 113093194
Document Ref. No. : 22768-2025
Competition : ICB
Financier : Self Financed
Purchaser Ownership : Public
Tender Value : EUR 1130523
Purchaser's Detail
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Login to see detailsTender Details
Trinity College Dublin invites tenders for the supply, implementation, maintenance, and support of a SaaS-based Enquiry Management and Case Management service. The proposed implementation must be able to meet timelines and supplier must have experience in the sector. The new platform should be available for immediate use and legacy information should be available for querying and reporting. The new Enquiry and Case Management System must integrate with key University systems, allowing efficient data flows. The proposed solution must provide efficient, integrated workflows and facilitate different users and offer an intuitive online interface and the use of AI. The Academic Registry is the largest user of the current enquiry management system in the University, with approximately 100, 000 enquiries annually. SID Case Management is the operational management tool for the Disability Service The current system is an on-premises deployment of SID (Student Information Desk - Tribal Product). The proposed Enquiry Management and Case Management system to fully replace this. Specifically, it must enhance the management of student enquiries and cases, improve efficiency, communication, and user experience, and fulfil the requirements, detailed below, for the following functional areas: 1. streamline the enquiry and case management process. 2. provide a centralized system for tracking and resolving student enquiries. 3. leverage AI for improved response times and data insights. 4. genera...
Document Type: Contract Notice
Contract Type: services
Estimated Value: 1130523 - EUR
Authority Type: body-pl
Doc Title: IT3170C - RFT for the Provision of a Student Enquiries and Case Management System for Trinity College Dublin
Dispatch Date: 2025-01-10
Publish Date: 2025-01-14
Submission Date: 2025-02-11
Documents
Procurement Documents for Ireland
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