Procurement Summary
Country : Canada
Summary : Licensing Subscription for a Digital Adoption Platform
Deadline : 13 Sep 2024
Other Information
Notice Type : Tender
TOT Ref.No.: 105738438
Document Ref. No. : 24P_00013
Competition : ICB
Financier : Self Financed
Purchaser Ownership : Public
Tender Value : Refer Document
Purchaser's Detail
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Login to see detailsTender Details
WCB is currently undertaking a major business transformation initiative to improve worker outcomes through enhancements to our service delivery model. The business transformation of the organization is anticipated to be a five (5) to seven (7) year journey and the program is expected to cover all business areas end-to-end, including Claims Operations, Employer Services, Finance, Corporate Services, Human Resources, Information Technology Services, and Business Intelligence. WCB is looking to procure a licensing subscription for a digital adoption platform (“DAP”). DAPs are referring to software overlays on internal applications and customer-facing applications and portals with in-application guided learning, simulations, analytics, hinting and nudging for users to drive adoption, proficiency and engagement. The DAP will also support digital transformation by streamlining and accelerating how WCB employees or customers learn and engage with technologies.
WCB is currently undertaking a major business transformation initiative to improve worker outcomes through enhancements to our service delivery model. The business transformation of the organization is anticipated to be a five (5) to seven (7) year journey and the program is expected to cover all business areas end-to-end, including Claims Operations, Employer Services, Finance, Corporate Services, Human Resources, Information Technology Services, and Business Intelligence. WCB is looking to procure a licensing subscription for a digital adoption platform (“DAP”). DAPs are referring to software overlays on internal applications and customer-facing applications and portals with in-application guided learning, simulations, analytics, hinting and nudging for users to drive adoption, proficiency and engagement. The DAP will also support digital transformation by streamlining and accelerating how WCB employees or customers learn and engage with technologies.
Additional Information:
Competition Type: Request for Proposal
Open Date : Aug 13, 2024 01:00 PM CST
Close Date : Sep 13, 2024 02:00 PM CST
Documents
Tender Notice