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PURCHASING has floated a tender for Maintenance Support for Infor/Enroute Computer Aided Dispatch (Cad) Software. The project location is USA and the tender is closing on 31 Jul 2024. The tender notice number is PS AH 07-23-2024, while the TOT Ref Number is 104706496. Bidders can have further information about the Tender and can request the complete Tender document by Registering on the site.
Procurement Summary
Country : USA
Summary : Maintenance Support for Infor/Enroute Computer Aided Dispatch (Cad) Software
Deadline : 31 Jul 2024
Other Information
Notice Type : Tender
TOT Ref.No.: 104706496
Document Ref. No. : PS AH 07-23-2024
Competition : ICB
Financier : Self Financed
Purchaser Ownership : Public
Tender Value : Refer Document
Purchaser's Detail
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Login to see detailsTender Details
The maintenance support of InFor/EnRoute CAD software, a sole source software solution utilized by Escambia County Public Safety. The selected respondent must possess proprietary knowledge of InFor/EnRoute CAD software, demonstrate proficiency in its programming, provide 24/7/365 support availability, have access to the original software source code for modifications, and be responsible for providing software updates as they become available at their expense. Additionally, the respondent shall provide and maintain a VPN connection for use by personnel while providing support and must have an on-line ticket reporting and tracking system. Current contract will terminate September 30, 2024. See the specifics below:Technical Support:Provide expert-level technical assistance and troubleshooting for users encountering issues with InFor/EnRoute CAD software.Ensure rapid response and resolution of software-related incidents and service requests.Must provide support within 5 minutes for system outages.Bug Fixing and Software Updates:Investigate reported bugs or anomalies in InFor/EnRoute CAD software and apply necessary fixes or workarounds.Collaborate closely for bug fixes and updates, leveraging proficient programming skills as needed.Provide software updates promptly as they become available, covering expenses related to the update process.Enhancements, Customization, and Interfaces:Modify the original software source code as necessary to implement enhancements, fixes, and customizations requested by Escambia County Public Safety.Design and implement software interfaces between InFor/EnRoute CAD software (CAD software) and other identified software packages as specified by the customer.Provide canned and customizable reports that interface with the SQL database to pull report data from the software.Must have currently available software interfaces with:911 DumpAlpha Numeric PagingTextingeDispatch Mobile ClientFireHouse softwareMobile Messaging SwitchIamResponding software...
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