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Management of Passenger Customer Relations and Omnichannel Management of the Metropole... Tender

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METROPOLIS AIX MARSEILLE PROVENCE has floated a tender for Management of Passenger Customer Relations and Omnichannel Management of the Metropole Mobilite Sales Network. The project location is France and the tender is closing on 16 Apr 2024. The tender notice number is 161401-2024, while the TOT Ref Number is 98986325. Bidders can have further information about the Tender and can request the complete Tender document by Registering on the site.

Procurement Summary

Country : France

Summary : Management of Passenger Customer Relations and Omnichannel Management of the Metropole Mobilite Sales Network

Deadline : 16 Apr 2024

Other Information

Notice Type : Tender

TOT Ref.No.: 98986325

Document Ref. No. : 161401-2024

Competition : ICB

Financier : Self Financed

Purchaser Ownership : Public

Tender Value : EUR 1800000

Purchaser's Detail

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Tender Details

The purpose of this framework agreement is to manage passenger customer relations and the omnichannel management of the Mobility Metropolis' commercial network and more precisely the execution of the following services:

-general coordination and advice to the Metropole;

- operational studies on thedevelopment of the omnichannel commercial network;

-training, coordination, animation of agents of the omnichannel commercial network;

-commercial activities;

-back office of the commercial network.

Management of passenger customer relations and omnichannel management of the Mobili Metropolis commercial networkte

The framework agreement includes the execution of the following services:

-general coordination and advice to the Metropolis;

-operational studies on the development of the omnichannel commercial network;

-training, coordination, management of agents of the omnichannel commercial network ;

-commercial eventss ;

-back office of the commercial network.

The exhaustive description of the need appears in the CCTP.

Doc Title: Management of passenger customer relations and omnichannel animation of the commercial network of the Mobility Metropolis

Contract Type: services
Document Type: Contract Notice
Reference Number: 72240035
Contract Type: services
Estimated Value: 1800000 - EUR
Authority Type: la
Doc Title: Management of passenger customer relations and omnichannel management of the Metropole Mobilite commercial network
Dispatch Date: 2024-03-15
Publish Date: 2024-03-18
Submission Date: 2024-04-16