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FLEMISH EMPLOYMENT AND VOCATIONAL TRAINING SERVICE - ExTERNAL AUTONOMOUS AGENCY has floated a tender for Market Consultation Implementation and Use of Software Satisfaction Measurement. The project location is Belgium and the tender is closing on 25 Mar 2025. The tender notice number is 175795-2024, while the TOT Ref Number is 99265800. Bidders can have further information about the Tender and can request the complete Tender document by Registering on the site.
Procurement Summary
Country : Belgium
Summary : Market Consultation Implementation and Use of Software Satisfaction Measurement
Deadline : 25 Mar 2025
Other Information
Notice Type : Tender
TOT Ref.No.: 99265800
Document Ref. No. : 175795-2024
Competition : ICB
Financier : Self Financed
Purchaser Ownership : Public
Tender Value : Refer Document
Purchaser's Detail
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Login to see detailsTender Details
The object of this market consultation consists of the implementation and use of software for sending and sentiment analysis of satisfaction measurements for CSAT (Customer Satisfaction Score), CES (Customer Effort Score) and NPS (Net Promoter Score). VDAB wants a tool with such a high ratingpossible response rate. VDAB wants to capture reliable customer feedback at various levels within the organization (per cluster, province and up to team level). VDAB wants to periodically supplement quantitative monitoring data with qualitative input from customers. These measurements must be sent outand shortly after specific business processes have been completed. The impetus for this is given via a link in the VDAB systems, so that VDAB can link the feedback to a specific service. VDAB must be able to work in the tool itself and make the necessary adjustments, both on the vin terms of the question as well as the time of the survey.
Doc Title: Market consultation, implementation and use of software satisfaction measurement
Contract Type: services
Document Type: Prior Information Notice
Reference Number: 2024/757
Contract Type: services
Authority Type: body-pl
Doc Title: Market consultation implementation and use of software satisfaction measurement
Dispatch Date: 2024-03-21
Publish Date: 2024- 03-25
Submission Date: 2025-03-25
Documents
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