Market Survey to Examine Available Customer Communication Management (Ccm) Solutions... Tender

Procurement Summary

Country : Denmark

Summary : Market Survey to Examine Available Customer Communication Management (Ccm) Solutions for the Danish Tax Administration (Skatteforvaltningen)

Deadline : 20 Mar 2025

Other Information

Notice Type : Tender

TOT Ref.No.: 99112843

Document Ref. No. : 166806-2024

Financier : Self Financed

Purchaser Ownership : Public

Tender Value : Refer Document

Purchaser's Detail

Name :Login to see tender_details

Address : Login to see tender_details

Email : Login to see tender_details

Login to see details

Tender Details

On behalf of the Danish Tax Administration, the Udviklings- og Forenklingsstyrelsen wish to hold a market survey to provide insights into whether CCM solutions (Customer Communication Management) that can support the needs of the Danish Tax Administration in relation to end-to-end letter formation and dispatching. The market survey should also provide insights into how needs will be solved by the suggested solution. The Danish Tax Administration are required to generate letters in three different ways: 1) via batch processes, with the transfer of data from a sender system to a letter-generating system, 2) in the form of case manager letters with manual letter generation, and 3) one-off letters in mass mailings. For 2) and 3) a WYSIWYG process should be supported by solutions included in the dialogue. At the Danish Tax Administration, the current letter process consists of the following steps: Letter formation - Channel selection - Dispatch (incl. dispatch to a possible representative) - Follow-up on the status of the shipment - Journaling of the sent letters in the administration's ESDH system - Storage of a copy of the letter in a datawarehouse. The Danish Tax Administration wish to know how existing products can support the overall letter process, and which elements a supplier can support if a product does not support the entire process. If parts of the process are not supported, the Danish Tax Administration wish to know if suppliers can propose a combination of tools to e...
Document Type: Prior Information Notice
Reference Number: 360229
Contract Type: services
Authority Type: body-pl-cga
Doc Title: Market survey to examine available Customer Communication Management (CCM) solutions for the Danish Tax Administration (Skatteforvaltningen)
Dispatch Date: 2024-03-18
Publish Date: 2024-03-20
Submission Date: 2025-03-20

Documents

 Tender Notice