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ADMINISTRATIVE OFFICE OF THE US COURTS has floated a tender for Microsoft Premier Support Services for Customer Service Management. The project location is USA and the tender is closing on 19 Nov 2021. The tender notice number is RFQ-FY220001CO, while the TOT Ref Number is 59071150. Bidders can have further information about the Tender and can request the complete Tender document by Registering on the site.
Procurement Summary
Country : USA
Summary : Microsoft Premier Support Services for Customer Service Management
Deadline : 19 Nov 2021
Other Information
Notice Type : Tender
TOT Ref.No.: 59071150
Document Ref. No. : RFQ-FY220001CO
Competition : ICB
Financier : Self Financed
Purchaser Ownership : -
Tender Value : Refer Document
Purchaser's Detail
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Login to see detailsTender Details
Microsoft Premier Support Services for Customer Service Management
Active Contract Opportunity
Notice ID : RFQ-FY220001CO
Related Notice
Department/Ind. Agency : ADMINISTRATIVE OFFICE OF THE US COURTS
Sub-tier : ADMINISTRATIVE OFFICE OF THE US COURTS
Office : FEDERAL CIRCUIT COURT OF APPEALS
General Information
Contract Opportunity Type: Solicitation (Original)
All Dates/Times are: (UTC-04:00) EASTERN STANDARD TIME, NEW YORK, USA
Original Published Date: Oct 25, 2021 03:20 pm EDT
Original Date Offers Due: Nov 19, 2021 05:00 pm EST
Inactive Policy: 15 days after date offers due
Original Inactive Date: Dec 04, 2021
Initiative: None
Classification
Original Set Aside:
Product Service Code: DA01 - IT AND TELECOM - BUSINESS APPLICATION/APPLICATION DEVELOPMENT SUPPORT SERVICES (LABOR)
NAICS Code: 541618 - Other Management Consulting Services
Place of Performance: Washington, DC 20439 USA
Description
The U.S. Court of Appeals for the Federal Circuit (CAFC) seeks consulting and support services to modernize its customer service and engagement processes. Services will include base setup, configuration, and training for Microsoft Dynamics 365 Customer Service and Digital Messaging with telephony, as well as customer support and resolution services during the installation and deployment.
Original Set Aside:
Product Service Code: DA01 - IT AND TELECOM - BUSINESS APPLICATION/APPLICATIO...
Documents
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