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Multichannel Customer Service System Tender, Finland - 88303951

ISTEKKI OY has floated a tender for Multichannel Customer Service System. The project location is Finland and the tender is closing on 04 Sep 2024. The tender notice number is 532353-2023, while the TOT Ref Number is 88303951. Bidders can have further information about the Tender and can request the complete Tender document by Registering on the site.

Procurement Summary

Country : Finland

Summary : Multichannel Customer Service System

Deadline : 04 Sep 2024

Other Information

Notice Type : Tender

TOT Ref.No.: 88303951

Document Ref. No. : 532353-2023

Competition : ICB

Financier : Self Financed

Purchaser Ownership : Public

Tender Value : Refer Document

Purchaser's Detail

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Tender Details

This is a request for information, which is not a procurement announcement or a request for quotation. The purpose of the request for information is to gather information about the object of the procurement for the future bidding process. Answering the request for information is not a prerequisite for participating in a possible subsequent competition. Good luck with the upcoming competitionhowever, to ensure this, it would be important that the bidders provide the procurement unit with as much information as possible.

The request for information does not obligate Istekki Oy to carry out the procurement as described in the request for information or its attachments, and the tender can also be left to be carried outtt. With this request for information, the market situation, functional and technical features, suppliers' pricing principles and price level are clarified. Those who responded to the request for information will not be compensated for making the request for information or for participating in any presentation events related to the request for informationumiesta.

The object of the procurement is a multi-channel customer service system (contact center/servicedesk contact management). The contact channels needed at the moment are a telephone channel and Chat / Chatbot, voicebot and, as an option, e-mail.

With the request for information, suppliers' capabilities to offer a solution are surveyedand.

Possibly the scope of the future procurement and the parties to the procurement will be specified as the preparation of the request for information and the request for tender progresses.

The request for information document should be requested as soon as possible by e-mail from the address: hankinnat@istekki.fi. The information request document describes more detailed needs and the...
Document Type : Prior information notice without call for competition
Reference Number : 2023/S 169-532353
Contract Type : Supplies
48000000 - Software package and information systems
72000000 - IT services: consulting, software development, Internet and support
Authority Type : Other
Type of Procedure : Not applicable
Regulation : European Union, with participation by GPA countries
Bid Type : Not applicable
Doc Title : Software package and information systems
Dispatch Date : 2023-08-30
Publish Date : 2023-09-04
Submission Date : 2024-09-04