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PROVINCIAL FUND FOR ENVIRONMENTAL PROTECTION AND WATER MANAGEMENT IN GDAŃSK has floated a tender for Omnichannel Contact and Report Management Center Service, Live Chat and Voicebot for Hotline Support at the Provincial Fund for Environmental Protection and Water Management in Gdańsk. The project location is Poland and the tender is closing on 07 Jun 2024. The tender notice number is 2024/BZP 00344860/01, while the TOT Ref Number is 101912353. Bidders can have further information about the Tender and can request the complete Tender document by Registering on the site.
Procurement Summary
Country : Poland
Summary : Omnichannel Contact and Report Management Center Service, Live Chat and Voicebot for Hotline Support at the Provincial Fund for Environmental Protection and Water Management in Gdańsk
Deadline : 07 Jun 2024
Other Information
Notice Type : Tender
TOT Ref.No.: 101912353
Document Ref. No. : 2024/BZP 00344860/01
Competition : ICB
Financier : Self Financed
Purchaser Ownership : Public
Tender Value : Refer Document
Purchaser's Detail
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Login to see detailsTender Details
The subject of the order is the launch and implementation of the Omnichannel Console to handle inquiries on the e-mail channel, Live Chat and incoming hotline calls, as well as a Voicebot tool to improve the operation of the hotline. The order includes support/subscription for the delivered solutions during the period
The announcement concerns: Public procurement
Type of order: Services
CPV Descriptions: Software packages for interactive voice responses
Documents
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