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DEPARTMENT OF THE ENVIRONMENT CLIMATE AND COMMUNICATIONS has floated a tender for Operator of the National Emergency Call Answering Service. The project location is Ireland and the tender is closing on 31 Jan 2025. The tender notice number is 64811-2024, while the TOT Ref Number is 96083778. Bidders can have further information about the Tender and can request the complete Tender document by Registering on the site.
Procurement Summary
Country : Ireland
Summary : Operator of the National Emergency Call Answering Service
Deadline : 31 Jan 2025
Other Information
Notice Type : Tender
TOT Ref.No.: 96083778
Document Ref. No. : 64811-2024
Competition : ICB
Financier : Self Financed
Purchaser Ownership : Public
Tender Value : Refer Document
Purchaser's Detail
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Login to see detailsTender Details
The current contract for the operation of the Emergency Call Answering Service (ECAS) expires on the 24th of November 2025. The Department of the Environment, Communications and Climate (DECC) intends to undertake a Procurement process in early Quarter 2, 2024 to appoint a service provider to operate the ECAS. The ECAS is responsible for answering all emergency communications, providing a vital link between the individual contacting the ECAS and the Emergency Services which include Garda, Fire, Ambulance and the Irish Coast Guard (IRCG) or, in emergencies involving aircraft, the Irish Aviation Authority (IAA). Emergency communication is defined in the S.I. No. 444/2022 as communication by means of interpersonal communications services between an end-user and the Public Safety Answering Point (PSAP) with the goal to request and receive emergency relief from emergency services. The role of ECAS is to establish which Emergency Service is being requested and the location of where the Emergency Services are required to attend for the purpose of routing the call to the most appropriate Emergency Services Control centre.
Doc Title: Operator of the National Emergency Call Answering Service
Contract Type: services
Document Type: Prior Information Notice
Contract Type: services
Authority Type: cga
Doc Title: Operator of the National Emergency Call Answering Service
Dispatch Date: 2024-01-29
Publish Date: 2024-01-31
Submission Date: 2025-01-31
Documents
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