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POLISH AGENCY FOR ENTERPRISE DEVELOPMENT has floated a tender for "Providing a Comprehensive Parp Hotline Service for an External Customer, Implemented Using Dedicated Contact Channels. The project location is Poland and the tender is closing on 08 Apr 2025. The tender notice number is 190990-2025, while the TOT Ref Number is 116727429. Bidders can have further information about the Tender and can request the complete Tender document by Registering on the site.
Procurement Summary
Country : Poland
Summary : "Providing a Comprehensive Parp Hotline Service for an External Customer, Implemented Using Dedicated Contact Channels
Deadline : 08 Apr 2025
Other Information
Notice Type : Tender
TOT Ref.No.: 116727429
Document Ref. No. : 190990-2025
Competition : ICB
Financier : Self Financed
Purchaser Ownership : Public
Tender Value : Refer Document
Purchaser's Detail
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Login to see detailsTender Details
1. The subject of the contract is the provision of a comprehensive PARP hotline service for an external customer, provided by dedicated contact channels (telephone and electronic). The hotline will consult in the field of activities implemented under the Fund ProgramsEuropean for a modern economy, European funds for Eastern Poland, European funds for social development, the National Plan of Reconstruction and Restrants, as well as other projects implemented by PARP (competition for entrusting the organization and conducting sectoral councils DS.competence, "expanding the functionality of the developmental service database and its dissemination as a tool supporting the process of learning adults" co -financed by the European Social Fund "), including co -financed by the state budget. The service will be carried outThrough the indicated contact channels: telephone (voice calls) and electronic (email, contact forms, placed on PARP, Live Chat, Facebook Messenger). This will be held by means of a system prepared and shared by the contractor supporting the helpline servicePARP and the consultants' activity (hereinafter referred to as the CRM -CRM Class, Customer Relationship Management system), as well as the IVR system (Interactive Voice Response) and Live Chat services that meet the requirements specified in OPZ.
An additional element of the order iso...
Document Type: Contract Notice
Reference Number: P/5/DKM/2025
Contract Type: Services
Authority Type: BODY-PL
DOC TITLE: "Providing a comprehensive PARP hotline service for an external customer, implemented using dedicated contact channels"
Dispatch: Dispatch: 2025-03-24
Publish Date:2025-03-25
Submission Date: 2025-04-08
Documents
Procurement Documents for Poland
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