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NATIONAL SECURITIES AGENCY has floated a tender for Providing an Integrated and Omni-canal Call Center Tool for the National Securile Agency and Associated Telecommunications Services. The project location is France and the tender is closing on 30 Jun 2022. The tender notice number is 204370-2022, while the TOT Ref Number is 65499506. Bidders can have further information about the Tender and can request the complete Tender document by Registering on the site.
Procurement Summary
Country : France
Summary : Providing an Integrated and Omni-canal Call Center Tool for the National Securile Agency and Associated Telecommunications Services
Deadline : 30 Jun 2022
Other Information
Notice Type : Tender
TOT Ref.No.: 65499506
Document Ref. No. : 204370-2022
Competition : ICB
Financier : Self Financed
Purchaser Ownership : Public
Tender Value : Refer Document
Purchaser's Detail
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Login to see detailsTender Details
Document Type: Corrigendum / Additional Information (please Refer Tender Document)
Title: Providing an Integrated and Omni-Canal Call Center Tool for the National Securile Agency and Telecommunications Benefits Associates
REFERENCE NUMBER: 2022-0284
Contract Type: Services
Description: The purpose of the framework agreement is the provision, the establishment and maintenance of an integrated solution of the Customer Relationship Center (RCMP) for the Citizens Contact Center (CCC) of the anters. It constitutes a mono-attribute framework agreement. The framework agreement does not include a minimum amount but a maximum amount of 20, 000, 000 euro (s) (H.T.). This amount refers for the entire duration of the Refonductions Framework Agreement included (three years and renewable three times per twelve-month period)
64210000 - Telephone and Data Transmission Services
72212333 - Contact Management Software Development Services
72212445 - Customer Relationship Management Software Development Services
Authority Type: National Gold Federal Agency / Office
TYPE OF PROCEDURE: OPEN PROCEDURE
Regulation: European Union, with party ...
Documents
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