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UNITED NATIONS HIGH COMMISSIONER FOR REFUGEES (UNHCR) has floated a tender for Provision of Cloud Contact Centre System with Customer Relationship Management (crm) Software. The project location is Thailand and the tender is closing on 06 Oct 2023. The tender notice number is RFQ/23/041/RBAP/PSP, while the TOT Ref Number is 89410750. Bidders can have further information about the Tender and can request the complete Tender document by Registering on the site.
Procurement Summary
Country : Thailand
Summary : Provision of Cloud Contact Centre System with Customer Relationship Management (crm) Software
Deadline : 06 Oct 2023
Other Information
Notice Type : Tender
TOT Ref.No.: 89410750
Document Ref. No. : RFQ/23/041/RBAP/PSP
Competition : ICB
Financier : United Nations Development Programme (UNDP)
Purchaser Ownership : Public
Tender Value : Refer Document
Purchaser's Detail
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Login to see detailsTender Details
UNHCR PSP Thailand has established in-house contact centre in 2021 to expedite the fundraising activities. The objective includes acquiring new donors and generating additional income from existing donors from telemarketing activities. The service provider will be responsible to provide cloud contact centre with Customer relationship management (CRM) software that are used for outbound telemarketing campaigns, focusing with telesales functions and inbound call services. PSP Thailand aims to run the project with cost efficiency while achieving an effective fundraising result from innovative cloud contact centre infrastructure. The function must equip with the automation of dialing telemarketing campaign calls and robust KPI-s tracking. As part of this process, PSP Thailand also wants to address backend data architecture/security issues that will accompany integration with Salesforce in 2024, credit card validation and other future data flows. It is required that the cloud contact center system and CRM must be designed according to the scope of PCI DSS compliance. The objective of this Request for Quotation is to engage with prospect vendors to achieve the best overall value to PSP T...
Publish Date: 22-Sep-2023
UN Orgnization: UNITED NATIONS HIGH COMMISSIONER FOR REFUGEES (UNHCR)
Type of Notice: Request for quotation
Documents
Annex-B--Technical-response-form-.docx
Annex-C--Financial-offer-form-.xlsx
Annex-D--General-Conditions-of-Contract-for-the-Provision-of-Services.pdf
Annex-E--Special-Data-Protection-Conditions-version-2020.pdf
Annex-F--Vendor-Registration-Form-.pdf
Annex-G--eTenderBox-Supplier-User-Manual.pdf
Procurement Documents for Thailand
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