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PA HOUSING LIMITED has floated a tender for Provision of Customer Satisfaction Survey Platforms (Transactional and Perceptional). The project location is United Kingdom and the tender is closing on 05 Jul 2021. The tender notice number is PAPP-0136.1, while the TOT Ref Number is 53729391. Bidders can have further information about the Tender and can request the complete Tender document by Registering on the site.
Procurement Summary
Country : United Kingdom
Summary : Provision of Customer Satisfaction Survey Platforms (Transactional and Perceptional)
Deadline : 05 Jul 2021
Other Information
Notice Type : Tender
TOT Ref.No.: 53729391
Document Ref. No. : PAPP-0136.1
Competition : ICB
Financier : Self Financed
Purchaser Ownership : -
Tender Value : GBP 375000
Purchaser's Detail
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Login to see detailsTender Details
Title : Provision of Customer Satisfaction Survey Platforms (Transactional and Perceptional)
Location Of Contract : LE27EA
Industry : Customer satisfaction survey - 79342311
Value Of Contract : £255, 000 to £375, 000
Description : PA Housing is carrying out the procurement for the delivery of a Customer Satisfaction Survey Platform for obtaining feedback from customers, residents and specific focus groups. PA Housing aims to obtain customer feedback through two different methods of customer satisfaction surveys: Lot 1: Transactional Surveys Following customer engagement with one of the services provided by PA Housing, a survey is sent to the customer asking for their feedback on the service. Currently PA Housing offers this survey for the following services: Responsive Repairs, Gas repairs, Gas Servicing, Cleaning Services, Grounds Maintenance, Complaints, New Customers, Tenancy Sustainment, and Income Services. PA Housing aims to expand the surveys to other services provided, such as post contact center call. These surveys are to be offered to our customers within 24 hours of engaging with the services and by either text messaging, automated voice calls or emails. Lot 2: Perception Surveys and in depth & focused research PA Housing currently offers a STAR survey to a sample of our customers on a quarterly basis. These surveys are offered to our customers either by person...
Documents
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