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Provision of Help Desk Services for Qatarenergy External E-Services Tender, Qatar - 105891856

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QATAR ENERGY has floated a tender for Provision of Help Desk Services for Qatarenergy External E-Services. The project location is Qatar and the tender is closing on 26 Aug 2024. The tender notice number is LT24105200, while the TOT Ref Number is 105891856. Bidders can have further information about the Tender and can request the complete Tender document by Registering on the site.

Procurement Summary

Country : Qatar

Summary : Provision of Help Desk Services for Qatarenergy External E-Services

Deadline : 26 Aug 2024

Other Information

Notice Type : Tender

TOT Ref.No.: 105891856

Document Ref. No. : LT24105200

Competition : ICB

Financier : Self Financed

Purchaser Ownership : Public

Tender Value : Refer Document

Purchaser's Detail

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Tender Details

Tenders are invited for Provision of Help Desk Services for Qatarenergy External E-Services.

Bond: 50000 QAR
Fee: 200 QAR
Tender Issue Period: 29/07/24 - 04/08/24
Bid Closing Date: 26/08/24
Bond Validity: 23/01/25- (150) days from the Bid Closing Date
Offer Validity: 24/12/24- (120) days from the Bid Closing Date

Scope of Work/Description:

QatarEnergy requires the Services of a qualified and experienced Contractor to manage the day-to-day interactions with customers with respect to issues pertaining to the use of the e-portal and inquiries related to application for the services provided by QatarEnergy through the portal.

Note:

a) Tender documents for the above services/works/goods can be obtained from the Dates of Issue within the Tender Sale Period. Tender Issue Time ends at 2 PM (local time) of the Sale period's end date.

b) Suppliers and Contractors who are already registered with QatarEnergy via e-Registration system and are in possession of a valid SAP ID issued by QatarEnergy can buy the Tender document online using the Buy Tender Online link within the Tender Issue Period indicated above.

c) Requests for issuance of Tenders after the specified Tender Issue Period will not be entertained. QatarEnergy reserves its right, in its own discretion, to set and recall Tender Issue Periods.

d) No queries will be entertained, or bids received, from entities who have not purchased tender documents in compliance with the above provisions.

e) All prospective Contractors/suppliers interested to participate in QatarEnergy Tenders are required to register and obtain a QatarEnergy SAP Vendor Code, a mandatory requirement for the issue of Tender Document.

f) All bidders shall ensure that the business/company name, contact persons and other details in all relevant documents to reflect the details as stated in the commercial registration documents.

g) Bidders/Contractors, who are registered with QatarEnergy and possess a QatarEnergy SAP Vendor ID, shall with immediate effect ensure that any change to the vendor details is updated with QatarEnergy via e-Registration to ensure smooth processing of Tender, Contract and Payment related matters without any delay.