Provision of it Support Services for Visit Kent Tender, United Kingdom - 105052711

Procurement Summary

Country : United Kingdom

Summary : Provision of it Support Services for Visit Kent

Deadline : 16 Aug 2024

Other Information

Notice Type : Tender

TOT Ref.No.: 105052711

Document Ref. No. : GTPVKVH2024

Competition : ICB

Financier : Self Financed

Purchaser Ownership : Public

Tender Value : GBP 55000

Purchaser's Detail

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Tender Details

Short Description:

Visit Kent [and its trading company Go To Places] invites tenders for the provision of comprehensive IT support services for our organisation. The successful provider will be responsible for managing and maintaining our IT infrastructure, and provide unlimited remote support of all business backend infrastructure and business owned devices.



Key requirements include:

1. Support for approximately 20 staff members, primarily using laptops with a small number of desktop units.

2. Management of cloud-based services, particularly SharePoint.

3. Provision of Microsoft end user training, with a focus on SharePoint.

4. Assistance with transitioning from an hybrid office to a fully remote working environment by June 2025.

5. Ongoing support for a distributed workforce using co-working spaces.

6. All day to day server administration.

7. Proactive Server and Workstation Monitoring.

8. Regular Technology Assessments.

9. Patch Management and Cybersecurity Software.

10. 3rd party liaison on technical issues



Description of the procurement

The successful tenderer will provide comprehensive IT support services including but not limited to:



1. Helpdesk support with clearly defined response times and resolution targets

2. Remote and on-site support as required

3. Management and maintenance of cloud-based services, particularly SharePoint

4. IT security management and monitoring

5. Hardware and software procu...
Location Of Contract : CT12JB
Industry : IT services: consulting, software development, Internet and support - 72000000
Value Of Contract : £40, 000 to £55, 000
Published Date : 31 July 2024
Closing Date : 16 August 2024

Documents

 Tender Notice