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DEPARTMENT OF TRANSPORT AND MAIN ROADS - ITB has floated a tender for Queue Management System. The project location is Australia and the tender is closing on 09 Apr 2025. The tender notice number is VP453785, while the TOT Ref Number is 116664058. Bidders can have further information about the Tender and can request the complete Tender document by Registering on the site.
Procurement Summary
Country : Australia
Summary : Queue Management System
Deadline : 09 Apr 2025
Other Information
Notice Type : Tender
TOT Ref.No.: 116664058
Document Ref. No. : VP453785
Competition : ICB
Financier : Self Financed
Purchaser Ownership : Public
Tender Value : Refer Document
Purchaser's Detail
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Login to see detailsTender Details
TMR has implemented customer flow management and reporting solutions at all of our 70 Customer Service Centres (CSCs) throughout Queensland to respond to increasing pressures within our face-to-face service delivery network.The current solution used by the TMR issues customers with tickets, and assists staff to manage customer queues, using a combination of self-service and concierge-managed options. Additionally, the solution provides operational reporting and statistical reporting, via data to our cloud business intelligence environment.The department is now investigating opportunities and options for replacement of the existing solution throughout the entire network of TMR Customer Service Centres because:- some of the hardware currently in use is nearing end of life - since installing the current system, the technology and the functionality available in this space has changed. This RFI will provide TMR with information and pricing of available solutions and technologies that address today-s continuously changing, customer-focused environment. The solution will need to meet current requirements as well as provide the flexibility to cater for future needs.
Opens :Monday 24 March 2025 (E. Australia Standard Time)
Closes :Wednesday 09 April 2025 02:00 PM (E. Australia Standard Time)
Supplier query cut-off :Wednesday 09 April 2025 02:00 PM (E. Australia Standard Time)
Expected decision :Tuesday 08 July 2025 (E. Australia Standard Time)
The Department of Tra...
Documents
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