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RED DEER POLYTECHNIC has floated a tender for Red Deer Polytechnic - Information Technology Service Management…. The project location is Canada and the tender is closing on 29 Jan 2025. The tender notice number is AB-2025-00173, while the TOT Ref Number is 112945684. Bidders can have further information about the Tender and can request the complete Tender document by Registering on the site.
Procurement Summary
Country : Canada
Summary : Red Deer Polytechnic - Information Technology Service Management…
Deadline : 29 Jan 2025
Other Information
Notice Type : Tender
TOT Ref.No.: 112945684
Document Ref. No. : AB-2025-00173
Competition : ICB
Financier : Self Financed
Purchaser Ownership : Public
Tender Value : Refer Document
Purchaser's Detail
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Login to see detailsTender Details
The purpose of this RFI is to gain an understanding of the types of IT Service Management Solutions available for post-secondary institutions. The solution should include modules for Service Desk, Incident Management, Change Management, Problem Management, Knowledge Management, Service Catalogue, Self-Service Portal, Configuration Management Database (CMDB), SLA Management, and Reporting and Analytics.The current Service and Asset Management tool is nearing its end-of-life, making it essential to maintain a sustainable and high-quality level of service for users. While the preferred solution is a SaaS (Software as a Service) model, on-premise options will also be considered.The outcome of the RFI is to obtain information to support the development of a proposal for a new solution to present to the RDP Executive team, with the expectation that implementing the IT Service Management Solutions would provide efficiencies in IT Services and Asset Management. The information received will assist RDP in defining its requirements. RDP has not yet defined any implementation timelines for the IT Service Management Solutions.
Summary information
Notice type : Request for Information
Language(s) : English
Region(s) of delivery : Alberta
Region of opportunity : Alberta
Procurement method : Non-Competitive
Commodity - UNSPSC Click the links below to see a list of notices associated with the UNSPSC. : 81111511 System or application programming management service See a list of notices associated with this
Procurement Mode : 2025/01/09
Closing date and time : 2025/01/29 09:00 EST
Documents
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